topic Re: can’t see settings in Archive

can’t see settings

Trevor+Wealthall — Sun, 23 Jan 2022 07:21:33 GMT

Hi I know a little about tec stuff but I am stuck on this and have tried google, my friend has a sky Q box on her tv the start up screen is that big that you can't see the menu options on the left so I can't go into the settings to try and sort it for her it's as though it's zoomed in is there a way I can sort this for her without seeing the settings, on google it says press home then 1080 then home but that does not work any help would be much appreciated thank you

Re: can’t see settings

nigea99 — Sun, 23 Jan 2022 07:31:08 GMT

@Trevor+Wealthall wrote:

Hi I know a little about tec stuff but I am stuck on this and have tried google, my friend has a sky Q box on her tv the start up screen is that big that you can't see the menu options on the left so I can't go into the settings to try and sort it for her it's as though it's zoomed in is there a way I can sort this for her without seeing the settings, on google it says press home then 1080 then home but that does not work any help would be much appreciated thank you

hi @Trevor+Wealthall

First thing I suggest is to try pressing the Home 1 0 8 0 Home in sequence again.

After that I thinkI would suggest using the TV's own remote and look for any options in the various menus for 'Picture Aspect' (or similr name) and try various options (usually Auto works) - options may contain things like zoom which should not be selected

Other than that try using a different HDMI port on the TV

Also consider a power down reset of the SKY Q box:

Use the remote to place it into standby mode

Then remove the power to it (either switch off at mains or remove the power plug)

Wait at least 30s

Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Re: can’t see settings

Dazzasky — Sun, 23 Jan 2022 07:32:20 GMT

Check to see that it's not zoomed in from her tv remote control rather that the Q remote @Trevor+Wealthall Try switching the tv and Q box off at the plug socket to see if that resolves it.

Re: can’t see settings

Trevor+Wealthall — Sun, 23 Jan 2022 07:37:53 GMT

Thank you for help I tried home 1080 home but that did not work but have not tried changing ports or switching box of so will try that for her will let you know if that works thank you

Re: can’t see settings

bob1234 — Sun, 23 Jan 2022 07:48:48 GMT

@Trevor+WealthallI would look carefully at the TV settings as it is more likely it is the TV rather than the Q box. Post the make/model of the TV and someone may know if that is the problem.

Re: can’t see settings

Trevor+Wealthall — Sun, 23 Jan 2022 07:53:04 GMT

I will try find out make and model and let you know later when I see her thank you

Re: can’t see settings

Trevor+Wealthall — Fri, 28 Jan 2022 17:46:34 GMT

Hi everyone, I recently asked for help because a friend of mine could not see the settings on her skyQ because the tv was zoomed in to much and thought I'd let you know it's now sorted and I tried the suggestion from you to try using another hdmi port which is the first thing I tried and pleased to say that worked and now she is able to see her settings menu so thank you for all your help 👍