topic Amazon Prime in Archive

Amazon Prime

GJ05 — Fri, 21 Jan 2022 13:44:59 GMT

Howdy All,

anyone else had this issue? I open Prime fine and when I select any title to watch I get -

"something went wrong - try again later or visit Amazon help."

this has been the case for 2 weeks. Called sky and updated apps and software version and called Amazon and they had no idea. I can play primes on other devices just not through my Q box.

thanks

Re: Amazon Prime

Mr+Flibbles+86 — Mon, 24 Jan 2022 12:37:18 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Amazon Prime

GJ05 — Mon, 24 Jan 2022 13:17:44 GMT

Hi,

still having the same issue.

could this be escalated?

thank you

Re: Amazon Prime

Mr+Flibbles+86 — Mon, 24 Jan 2022 14:46:10 GMT

Thank you for escalating this. We have now sent an invite to chat

Re: Amazon Prime

Lisa-P1987 — Fri, 28 Jan 2022 12:02:48 GMT

Update – Thanks for chatting to us. Unfortunately, there was no further response after 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks