topic Re: SkyQ Download Failed Item Unavailable in Archive

SkyQ Download Failed Item Unavailable

Gibbo26 — Mon, 29 Nov 2021 21:00:31 GMT

Having problems downloading programs on SkyQ, I have updated the software, reset the box and also unplugged and restarted it.

Anyone else having this issue or any solutions for this.

Thanks

Re: SkyQ Download Failed Item Unavailable

Gibbo26 — Mon, 29 Nov 2021 21:05:44 GMT

Also forgot to add, network settings and broadband OK, with everything else working and subscriptions all fine.

Re: SkyQ Download Failed Item Unavailable

Majamo — Mon, 29 Nov 2021 21:23:35 GMT

Yes we are the same.

working fine, watching a box set, 3 episodes in and then it won't download the next episode, says item failed.

Raised the same issue lazt night and no one

come back

Re: SkyQ Download Failed Item Unavailable

Andy+Emrich — Mon, 29 Nov 2021 21:33:48 GMT

Exactly the same here, but only on Dexter, other programmes seem to be fine

Re: SkyQ Download Failed Item Unavailable

MunnyC — Mon, 29 Nov 2021 21:39:17 GMT

Same here - all systems are working and connected but we cannot download anything. Sky - please respond

Re: SkyQ Download Failed Item Unavailable

AdawgMcSweat — Mon, 29 Nov 2021 21:39:45 GMT

Same problem here, with any downloads. Sorry I haven't got a solution, hoping Sky will sort it out if enough raise the issue

Re: SkyQ Download Failed Item Unavailable

Bunwell — Mon, 29 Nov 2021 21:42:40 GMT

Hi all. Having the same problem last few days with FAILED downloads on Dexter, Amercian Rust etc on Sky Atlantic.

I can record something as it's playing live no problem and old saved recordings play ok. I've done all the rebuilds, switch on n off etc so there is definitely a general technical problem that Sky need to fix pronto

Regards

Re: SkyQ Download Failed Item Unavailable

Majamo — Mon, 29 Nov 2021 21:49:02 GMT

We are watching Grimm, husband been watching, downloading etc all day, we watch a couple of episodes of Grimm and then it stops - failed to download. Everything else works fine just not the box set we want to watch.

husband thinks it's because it's now on the Black Friday sales.

I think it's because sky knows we are watching it and stops the downloads to make us buy it instead 😂

Re: SkyQ Download Failed Item Unavailable

Bunwell — Mon, 29 Nov 2021 21:54:46 GMT

Also think it's because so (too) many people are downloading box sets the last day or so and Sky can't handle it..... very grimm!

Re: SkyQ Download Failed Item Unavailable

Bec198 — Mon, 29 Nov 2021 21:57:24 GMT

The same thing has happened to me this evening. Started watching the wire on demand. Watched the first 9 episodes and now I can't download anymore. Just to check it wasn't just the wire, I also tried to download dexter which also wouldn't work

Re: SkyQ Download Failed Item Unavailable

Tiggs. — Mon, 29 Nov 2021 22:45:04 GMT

I have watched the first 4 episodes of "The Undoing" on "Sky Atlantic" now S1:E5 goes to "Failed, item unavailable" when trying to download it.

I have updated to the latest software and followed all suggested fixes.

Two days ago before the upgrade from Q170 to Q180 I had a different symptom/problem. Various series and episodes were downloading all the way to 101% (yep 101%) with playback not available this is instead of allowing play back at about 6-10% as normal,

Any ideas?

Re: SkyQ Download Failed Item Unavailable

SS123456x — Mon, 29 Nov 2021 22:45:43 GMT

Same issue, Only seems to be the Sky channels ones, CH4 and BBC OK, purchased skystore is also OK. as is live recording.

Tried reboot, direct network cable, so that rules out network, netflix is fine, did the usual reboot, reset settings. Managed to get one more downloaded after lots of trying things, didn't seem any reason why it did. But then next one failed again and can't managed to get another downloaded.

Called sky who wanted me to do a full reset, said I wasn't willing to and this must be a bug, and other had reported the same they passed it up to the next level.

Can everyone do the same call the free number 0800 1512747, more that do, more likely they will take notice!

Re: SkyQ Download Failed Item Unavailable

SS123456x — Mon, 29 Nov 2021 22:52:29 GMT

Can an expert escalate this please as there is clearly a big issue

Re: SkyQ Download Failed Item Unavailable

Tiggs. — Mon, 29 Nov 2021 22:53:07 GMT

@Anonymous

That about sums up my issues, Also before before the s/w upgrade I couldn't watch BBC iplayer through "Catch up". But it worked through the App

Re: SkyQ Download Failed Item Unavailable

Lsm1985 — Mon, 29 Nov 2021 23:03:13 GMT

Same is happening here can't download anything at all. Keeps telling me download failed and item unavailable. Sky need to fix the issue ASAP

Re: SkyQ Download Failed Item Unavailable

Jiffyj — Tue, 30 Nov 2021 00:12:18 GMT

I too am getting failed item unavailable many times, waste of time contacting sky as it takes a long time to get through and they dont admit they have a problem just ask you to reset box etc. Hope they fix the problem they dont have soon

Re: SkyQ Download Failed Item Unavailable

Markh72 — Tue, 30 Nov 2021 05:21:42 GMT

We are getting the same issue here, trying to get hold of sky and just get told there is a 30 minute wait and give up after 40 minutes +.

Re: SkyQ Download Failed Item Unavailable

maxroberts — Tue, 30 Nov 2021 08:15:26 GMT

yes been having the same issue for 2 days now. downloaded and watched Succession first series last week. went to download second and third series yesterday. every time came up 'Item Unavailable'. have done a software update, deleted all previous verseions of Succession in both recordings and in deleted folder. tried again this am and still get 'Item Unavailable'. what is dead odd is that there is no problem with sky go to an ipad, but i dont use ipad to watch sky, thats what i pay forthe sky q box to have...

if anyone has a tried and tested method to fix, please let us know.

very many thanks

Re: SkyQ Download Failed Item Unavailable

Wacky7 — Tue, 30 Nov 2021 08:19:55 GMT

I too am having the same problem, can't download the next episode of Dexter or Dan Browns the lost symbol. Works fine for none Sky channels though as tried it on the BBC catchup and SyFy channel and they worked fine. Seems like Sky have a problem with their content.

Re: SkyQ Download Failed Item Unavailable

Wacky7 — Tue, 30 Nov 2021 08:22:38 GMT

I also did the whole Software upgrade check, reboot etc....no change....