topic Re: Sky Q box won’t get past Thord blue screen in Archive

Sky Q box won’t get past Thord blue screen

CPCer — Tue, 18 Jan 2022 19:55:17 GMT

I've had to restart my Sky Q box. When it starts up though I go through the blue screens which first say the box will be ready in a few minutes, then the one which says when the screen goes blank to press the home button. However when it gets to this screen it stays there for around 5 minutes before going blank. At this point though it starts whe whole process again, going back to the initial blue start up screen. Pressing the home button on any of the screens makes no difference. New batteries in the remote and the lights on the remote itself are working so no issues there. Any help very appreciated!

Re: Sky Q box won’t get past Thord blue screen

Laing1 — Tue, 18 Jan 2022 20:02:22 GMT

@CPCer wrote:

I've had to restart my Sky Q box. When it starts up though I go through the blue screens which first say the box will be ready in a few minutes, then the one which says when the screen goes blank to press the home button. However when it gets to this screen it stays there for around 5 minutes before going blank. At this point though it starts whe whole process again, going back to the initial blue start up screen. Pressing the home button on any of the screens makes no difference. New batteries in the remote and the lights on the remote itself are working so no issues there. Any help very appreciated!

@CPCer have you tried turning off the power to you Q box and leaving it powered off for a good 5 minutes then powering it up again

Re: Sky Q box won’t get past Third blue screen

CPCer — Tue, 18 Jan 2022 20:04:09 GMT

Hi there. Yes, tried that, including the sky mini box in another room as well at the same time. Left turned off for over an hour in the end. No luck.

Re: Sky Q box won’t get past Third blue screen

Laing1 — Tue, 18 Jan 2022 20:05:24 GMT

@CPCer wrote:

Hi there. Yes, tried that, including the sky mini box in another room as well at the same time. Left turned off for over an hour in the end. No luck.

@CPCer I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Q box won’t get past Thord blue screen

CPCer — Tue, 18 Jan 2022 20:08:04 GMT

Ok that's great - thanks for jumping in to help so quickly.

Re: Sky Q box won’t get past Thord blue screen

Laing1 — Tue, 18 Jan 2022 20:15:56 GMT

@CPCer wrote:

Ok that's great - thanks for jumping in to help so quickly.

@CPCer you are more than welcome

Re: Sky Q box won’t get past Thord blue screen

Greenfingers001 — Wed, 19 Jan 2022 10:14:01 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Sky Q box won’t get past Thord blue screen

Mr+Flibbles+86 — Wed, 19 Jan 2022 11:48:45 GMT

UPDATE - after a private chat an engineer was booked to resolve the issue