topic Re: Sky q box problem in Archive

Sky q box problem

atherlon — Sun, 28 Nov 2021 13:03:05 GMT

A friends sky q box keeps saying signal lost , he's on a communal system , he's had this problem since he joined sky 12 months ago and has had multiple sky engineers around , none have fixed it

you will see in the photos that the error is not constant with the box

Re: Sky q box problem

atherlon — Sun, 28 Nov 2021 13:11:10 GMT

Don't know why the photos aren't showing

here's one of them

Re: Sky q box problem

Daniel0210 — Sun, 28 Nov 2021 13:12:09 GMT

@atherlon They have to be approved before they become visible.

Re: Sky q box problem

bob1234 — Sun, 28 Nov 2021 13:23:21 GMT

@atherlonAlthough the photos have yet to be approved the problem is probably not Sky's but the person (management agent?) responsible for your communal distribution system.

Did any of the Sky engineers give you any indication of signal strength or better still a print out.

Re: Sky q box problem

atherlon — Sun, 28 Nov 2021 14:32:29 GMT

the photos are of the signal strength menu , that says signal strength fine but in left corner it says no signal

Re: Sky q box problem

atherlon — Sun, 28 Nov 2021 14:37:18 GMT

Sky engineer checked the building managements ewuipnent and said that was fine , they have swapped the sky q box which did work fine for 36 hours but now he has to unplug box approximately every hour , sometimes take a few unplugs befor it comes back on over about 10 mins

enginneers don't seem to know what's wrong and when he phones sky they just tell him to keep resetting it

this is one reason I'm sticking with my faithful hd box , and belive me if I had a sky q box and it did this , it might be skys equipment but it would be out the window

Re: Sky q box problem

nigea99 — Sun, 28 Nov 2021 14:46:38 GMT

@atherlon wrote:
the photos are of the signal strength menu , that says signal strength fine but in left corner it says no signal

THe SKY Q signal strength display is slightly misleading - unlike many other receivers SKY Q signal indicator uses a fixed Frequency of a single transponder set in an engineers menu and not the 'current' channel that you may be trying to watch (which the HD box & most othere receivers do) - I think there are 60+ different transponders in use for SKY

Did the SKY Engineers that visit give them a report showing the strength of all the different transponders - they should be able to do that and thus able to get the Housing management that are responsible for the feed to look into any problems

Re: Sky q box problem

Laing1 — Sun, 28 Nov 2021 15:08:26 GMT

@atherlon wrote:

Sky engineer checked the building managements ewuipnent and said that was fine , they have swapped the sky q box which did work fine for 36 hours but now he has to unplug box approximately every hour , sometimes take a few unplugs befor it comes back on over about 10 mins

enginneers don't seem to know what's wrong and when he phones sky they just tell him to keep resetting it

this is one reason I'm sticking with my faithful hd box , and belive me if I had a sky q box and it did this , it might be skys equipment but it would be out the window

@atherlon I am guessing the engineers that came out were MDU trained engineers.

I am also guessing that the engineers checked that the Q box was using the correct settings.

You can do that by going into the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

then dsetup and check that the LNB type is showing as SCR if it not click on LNB type and change it from wideband to SCR

Re: Sky q box problem

atherlon — Mon, 29 Nov 2021 11:41:46 GMT

Tried getting into engineers menu which I could do on previous q box but this one refuses to

Re: Sky q box problem

atherlon — Mon, 29 Nov 2021 11:49:36 GMT

Just took this photo showing lmb to be set to scr

Re: Sky q box problem

Laing1 — Mon, 29 Nov 2021 12:02:19 GMT

@atherlon wrote:

Just took this photo showing lmb to be set to scr

@atherlon not my area of expertise but does he have a power inserter in the flat for the Q box I will tag @Godfrey in as they are very knowledge able regarding communual dishes

Re: Sky q box problem

Godfrey — Mon, 29 Nov 2021 12:09:43 GMT

@atherlon

Would it be possible to post a photograph that clearly shows the actual equipment inside the communal central distribution cabinet that serves your friends flat?

There have been several instances of this type of problem when a Sky MDU engineer has installed a Unitron dCSS-422 Sky Q Plug-In adaptor without ensuring that it is either preferably being powered locally by its own 20v 3A power supply or, if that proves to be impossible to arrange, then the individual subscribers being fed from this device should have Power Inserters installed in the flat of every Sky Q subscriber that is being fed from the output ports of this device. Unless they have a version 3 Sky Q receiver which should theoretically be able to provide approximately twice the current that the previous versions of Sky Q receivers could provide.

Godfrey.

Re: Sky q box problem

atherlon — Fri, 03 Dec 2021 16:12:35 GMT

Sorry for delay took awhile to get access to the "sky" cupboard , here's a picture of the equipment , not the tidest I've seen

Re: Sky q box problem

Godfrey — Fri, 03 Dec 2021 17:40:21 GMT

@atherlon

If you have the original photograph, would it be possible to identify the actual Vision multiswitch part numbers of A, B, C & D

Godfrey.

Re: Sky q box problem

atherlon — Fri, 03 Dec 2021 18:58:42 GMT

I had to get the scheme manager to take photo and they emailed it to me as only housing association staff are allowed in that room

Re: Sky q box problem

LGUser — Fri, 03 Dec 2021 19:03:14 GMT

@atherlon Sometimes communal systems can be a real problem. It's not Sky Q but the communal system.

Re: Sky q box problem

atherlon — Mon, 06 Dec 2021 15:38:55 GMT

Sky Q engineer is coming out on Sunday to sort it , so will be back on here next Monday to tell you all he's left it exactly the same 🤪

Re: Sky q box problem

atherlon — Sun, 12 Dec 2021 15:02:16 GMT

Sky engineer came today , said all his meters could not detect a fault , but did change sky q box . At weekend there is no access to the satellite cupboard

anyway almost exactly 1 hour after he left it's gone again 😱

Re: Sky q box problem

Godfrey — Sun, 12 Dec 2021 17:01:10 GMT

@atherlon

Looking at the Vision data sheets, they suggest that their EV5 524 multiswitch would take around 60 mA, and if we assume the Quattro LNB is likely to be taking around 175 mA from what resembles a Vision 18v 2.5A power brick, then that would leave around 2.25 A available to power the three dSCR multiswitches.

But, the specification of a VisionEV5 D6S dSCR mentions a maximum power load of 850 mA and the other two Vision EV5 D8S dSCRs are listed as taking a maximum current of 1.1 A each.

So, if I had been brought in by the IRS owners, I would therefore be very interested in exactly what current was being extracted from that little power brick, which is having to provide power to both the Quattro LNB and all four multiswitches. ( A, B, C, & D )

Then, I would also certainly be taking a very close look at exactly what current was being drawn from any Sky Q receiver that was being fed from the output port of any of these three dSCR multiswitches whilst in SCR mode with multiple User Bands having been instructed to be turned ON by the Sky Q receiver tuners. ( A,C or D )

I would also remove the 75 ohm dummy load that appears to have been screwed onto the 'Power Input' connector socket of dSCR 'D'

Godfrey.

Re: Sky q box problem

atherlon — Sun, 12 Dec 2021 17:12:40 GMT

The engineer also removed , from somewere , what looked like this but in brass with threaded connections