topic Re: Sound bar not working with apps in Archive

Sound bar not working with apps

HayleyAliB — Thu, 06 Jan 2022 13:16:53 GMT

I've just installed a sound bar to my sky Q box via an optical cable. It's working great until I open any of the apps (Netflix or Amazon prime). At that point the sound reverts to the TV and nothing come from the sound bar. Any ideas if this is a known issue or there is a way to resolve the problem?

Thanks

Re: Sound bar not working with apps

Greenfingers001 — Fri, 07 Jan 2022 16:03:21 GMT

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you

Re: Sound bar not working with apps

Tom-W19 — Mon, 10 Jan 2022 17:05:41 GMT

Hi HayleyAliB

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.