https://helpforum.sky.com/t5/Archive/Upgrade-to-watch-ondamand/m-p/3890131#M787459 <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3503306">@ejames24</a>&nbsp;</P> <P>&nbsp;</P> <P><BR />I think you are probably experiencing a problem that many new users seem to get.</P> <P>&nbsp;</P> <P>The default download quality is set to HD (high Definition) not SD so when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)</P> <P>You don't need to upgrade.</P> <P>You just need to change your download preference to SD</P> <P>Main Menu -&gt; Settings -&gt; Setup -&gt; Preferences</P> Sun, 09 Jan 2022 17:34:26 GMT nigea99 2022-01-09T17:34:26Z https://helpforum.sky.com/t5/Archive/Upgrade-to-watch-ondamand/m-p/3890129#M787458 <P>I have sky tv with sky Atlantic in the basic tv but I can't watch on demand it's saying upgrade your package&nbsp;</P> Sun, 09 Jan 2022 17:32:45 GMT https://helpforum.sky.com/t5/Archive/Upgrade-to-watch-ondamand/m-p/3890129#M787458 ejames24 2022-01-09T17:32:45Z https://helpforum.sky.com/t5/Archive/Upgrade-to-watch-ondamand/m-p/3890131#M787459 <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3503306">@ejames24</a>&nbsp;</P> <P>&nbsp;</P> <P><BR />I think you are probably experiencing a problem that many new users seem to get.</P> <P>&nbsp;</P> <P>The default download quality is set to HD (high Definition) not SD so when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)</P> <P>You don't need to upgrade.</P> <P>You just need to change your download preference to SD</P> <P>Main Menu -&gt; Settings -&gt; Setup -&gt; Preferences</P> Sun, 09 Jan 2022 17:34:26 GMT https://helpforum.sky.com/t5/Archive/Upgrade-to-watch-ondamand/m-p/3890131#M787459 nigea99 2022-01-09T17:34:26Z