topic Re: Sky Q Mini Box Ownership in Archive

Sky Q Mini Box Ownership

skaville — Thu, 30 Sep 2021 04:08:06 GMT

When I purchased my Sky Q mini Boxes the first for £100 the 2nd for £50, I was told that I own the Mini Boxes, I was aware that Sky owned the main 2TB box.

Sadly I can no longer afford Sky and sadly have to cancel, I know the main box has to go back, but want to sell my 2 x Mini Boxes but I've read some discussions where people have been told Sky owns these, if this is the case why was I charged £100 and £50 the 2nd was half price so a £100. Still. I was told Sky owns main box I own Mini Boxes.

Thus I should be able to reset them and resell them.

Any Advice would be much appreciated, I've been with Sky 17 straight years and gutted I've got to cancel but can't afford the £103 and that's already discounted.

Best Wishes Alan

Re: Sky Q Mini Box Ownership

ozsat — Thu, 30 Sep 2021 04:36:15 GMT

Sky own the main box, any mini boxes and the hub if you have one.

There are cheaper packages available - Sky don't just offer all or nothing.

@skaville wrote:
When I purchased my Sky Q mini Boxes the first for £100 the 2nd for £50, I was told that I own the Mini Boxes, I was aware that Sky owned the main 2TB box.

Sadly I can no longer afford Sky and sadly have to cancel, I know the main box has to go back, but want to sell my 2 x Mini Boxes but I've read some discussions where people have been told Sky owns these, if this is the case why was I charged £100 and £50 the 2nd was half price so a £100. Still. I was told Sky owns main box I own Mini Boxes.
Thus I should be able to reset them and resell them.

Any Advice would be much appreciated, I've been with Sky 17 straight years and gutted I've got to cancel but can't afford the £103 and that's already discounted.

Best Wishes Alan

Re: Sky Q Mini Box Ownership

Rhonny — Thu, 30 Sep 2021 05:11:52 GMT

@skaville

The amounts you paid were activation fees. You don't own any of the equipment other than the dish. You can see this set out in your contract. It won't be up for debate.

As suggested, speak to them about getting a new cheaper deal, if you're anywhere near the end of your 18 month contract. Don't forget you can't just cancel if you're still within your minimum 18 month period.

Re: Sky Q Mini Box Ownership

NickNewark — Thu, 30 Sep 2021 06:13:49 GMT

Simple answer is No. You can't sell them, they need to be returned. Sorry.

Re: Sky Q Mini Box Ownership

TimmyBGood — Thu, 30 Sep 2021 06:48:53 GMT

@skaville wrote:

I was told that I own the Mini

Who were you told that by?

Selling any Mini boxes currently in your possession is doubly pointless: not only would Sky chase you for a non-return fee (which does not transfer ownership if paid) but any purchaser will also have a grievance when they discover they have not made a legitimate acquisition.

Re: Sky Q Mini Box Ownership

skaville — Thu, 30 Sep 2021 17:08:28 GMT

I paid £100 for the 1st Box the 2nd Box was a £100 but they were doing half Price so what the **bleep** have I piad all this money for? what an absolute Scam, So what about the SoundBox that cost me £250 doI I own that then or does Sky Own that as well?

Re: Sky Q Mini Box Ownership

GD1 — Thu, 30 Sep 2021 17:10:14 GMT

@skaville wrote:
I paid £100 for the 1st Box the 2nd Box was a £100 but they were doing half Price so what the **bleep** have I piad all this money for? what an absolute Scam, So what about the SoundBox that cost me £250 doI I own that then or does Sky Own that as well?

No you bought the soundbox, that is yours to keep, it si just the Sky Q equipment you don't own. Those are loaned to you, it is there in your T & C's you agreed to.

Re: Sky Q Mini Box Ownership

MightyQuinn — Thu, 30 Sep 2021 17:14:35 GMT

Hi @skaville Here is the relevant paragraphs of the T&Cs you greed to at the start. You paid an administration fee.

Ownership of equipment and the viewing card
• Sky Q boxes and the Sky Q hub are loaned equipment supplied to you at no cost and remain the property of Sky (or another Sky group company) at all times.
• You must not dispose of loaned equipment and we recommend you insure it against loss, theft or damage for the full replacement value.
• You must return or allow us to collect loaned equipment when reasonably requested to do so. This is the case even if it is being used by you to receive third party retailed content and you are responsible for managing any subscriptions with third parties.
• If you fail to return the loaned equipment you will have to pay a non-return charge. For more information about these charges go to sky.com/nonreturncharge.
• Payment of the non-return charge does not transfer ownership of loaned equipment to you and you are still required to return the loaned equipment to us following our reasonable request.
• If your Sky services end or are restricted we may disable the relevant loaned equipment to stop it from working. When we do this to a Sky Q box you won’t be able to receive any content including free-to-air channels or other third party content and services.
• If we have requested that you return loaned equipment to us and you have failed to do so we may take legal action to recover it from you.
• The Sky dish is not loaned to you and becomes your property to keep on installation.

Re: Sky Q Mini Box Ownership

Rhonny — Thu, 30 Sep 2021 17:16:32 GMT

@skaville

If you got Sky over the phone, this point will also have been specifically read to you before you agreed to the contract.

Re: Sky Q Mini Box Ownership

nigea99 — Thu, 30 Sep 2021 17:18:17 GMT

I know this doesn't help @skaville but if you got the mini boxes at the point you took out SKY Q then the charge of £100 sounds more like an SKY Q installation charge but I may be wrong.

Of course, charges may have changed and the mini boxes may have had higher admin fees a few years ago - When did you get them ?

Re: Sky Q Mini Box Ownership

skaville — Thu, 30 Sep 2021 17:35:45 GMT

have just spoke to Sky customer services, and indeed I was told wrong, also was kindly told at the time I got it in 2016 I had actually was given 2 discounts of £69 so I paid zip for the 1st one anyways, so I shall crawl back in my hole and apologise to Sky, Sadly still have to cancel **bleep** covid has broke me financially and something has to go and sadly it has to be my Sky.

My daughter is lucky as they know someone in Sky they £50 for 18 months then after that it went up a mere £66 lucky sods they get everything.

Re: Sky Q Mini Box Ownership

NickNewark — Thu, 30 Sep 2021 18:22:20 GMT

Sometimes a cancellation call can make a difference. You do need to be prepared to walk away, call and give notice. You will almost certainly get a call back with an offer. It may not be good enough or viable for you.... have you considered if you need all the channels you get? Sport/movies, etc, the cost may come down significantly without these.

Re: Sky Q Mini Box Ownership

Rhonny — Thu, 30 Sep 2021 19:40:22 GMT

@skaville

Once you've cancelled, you will get a call after a week or two (during your 31 day notice period) asking if there is anything they can do to help you stay. That's where you can have the conversation about cost.

Re: Sky Q Mini Box Ownership

Mikewebb — Wed, 13 Oct 2021 19:18:14 GMT

@MightyQuinn

I was always under the impression that the mini boxes were owned by the end user. To go off how sky word things, they refer to it as a mini box, the T&C's you've quoted don't mention a mini box, just Q box and hub. Mini boxes aren't loaned equipment, they are purchased equipment. I've never heard an advisor refer to a mini box as a Q box. So I'd argue that their wording is incorrect

Re: Sky Q Mini Box Ownership

GD1 — Wed, 13 Oct 2021 19:23:34 GMT

@Mikewebb All Sky Q equipment must be returned, that is very clear in your contract. A Mini is exactly that Sky Q Mini.

Not sure why it's still being debated as the info has been provided already.

Re: Sky Q Mini Box Ownership

MightyQuinn — Wed, 13 Oct 2021 19:29:58 GMT

Hi @Mikewebb

Here is the relevant costs (current) for not returning your loaned Sky Q Mini boxes etc. You should note the last paragraph. Even paying the return fee does not transfer ownership.

What you'll be charged

The charge depends on what equipment you haven’t returned to us:

Sky Q 1TB box - £115
Sky Q 2TB box - £135
Sky Q Mini box - £50
Sky Q Hub/Sky Broadband Hub - £50
Sky Broadband Booster - £35

You’ll be charged for every piece of equipment you don't return. For example, if you didn't return a Sky Q 2TB box, two Sky Q Mini boxes and a Sky Q Hub, you would be charged £270 in total.

Good to know: Paying a Non-return charge doesn’t buy the equipment, it’s just a cost for not returning. It will still be Sky owned and we’ll still want you to return it.

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment#q-help-articles

Re: Sky Q Mini Box Ownership

Daniel0210 — Wed, 13 Oct 2021 19:30:21 GMT

@Mikewebb If you look at this link https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment you'll see the items you have to return (including Sky Q Mini Boxes) and the non return charges for Sky equipment (which includes Sky Q Mini for £50).

Re: Sky Q Mini Box Ownership

GraemeRW — Thu, 06 Jan 2022 16:25:34 GMT

I understand that I don't own my sky Q equipment and if I cancelled sky I would have to return it .

so why does Sky keep sending me invitations to pay £9:a month via Donestic and General to cover repairs to the equipment if it goes wrong , that I don't own .

surely if my sky at equipment goes wrong it's for Sky to repair or replace it , not me .

id like to know who repairs or replaces it if it proves faulty

Re: Sky Q Mini Box Ownership

Laing1 — Thu, 06 Jan 2022 16:29:04 GMT

@GraemeRW wrote:

I understand that I don't own my sky Q equipment and if I cancelled sky I would have to return it .

so why does Sky keep sending me invitations to pay £9:a month via Donestic and General to cover repairs to the equipment if it goes wrong , that I don't own .

surely if my sky at equipment goes wrong it's for Sky to repair or replace it , not me .

id like to know who repairs or replaces it if it proves faulty

@GraemeRW Sky have to replace it if it is faulty or developes a fault the Sky protect from domestic and general would only really cover for accidental damage which a lot of home insurances would cover any way

Re: Sky Q Mini Box Ownership

Daniel0210 — Thu, 06 Jan 2022 16:32:43 GMT

@GraemeRW wrote:
I understand that I don't own my sky Q equipment and if I cancelled sky I would have to return it .
so why does Sky keep sending me invitations to pay £9:a month via Donestic and General to cover repairs to the equipment if it goes wrong , that I don't own .
surely if my sky at equipment goes wrong it's for Sky to repair or replace it , not me .

id like to know who repairs or replaces it if it proves faulty

@GraemeRW Sky will repair it foc. Sky Protect is endorsed by Sky but is a policy run by Domestic and General. It allows for a few extra items to be covered and covers accidental damage as well. I have my iPhone and iPad inclusive and it also offer engineer visits for faulty equipment. They claim that if an engineer can't visit the next day if reported before 1600, they will refund a week of your subscription fee. They are actual Sky engineers as well.