https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883173#M786486 <P><div class="lia-vid-container video-embed-center"><div id="lia-vid-6289790388001w774h580r528" class="lia-video-brightcove-player-container"><video-js data-video-id="6289790388001" data-account="6057994470001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6057994470001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-6289790388001w774h580r528'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://helpforum.sky.com/t5/video/gallerypage/video-id/6289790388001">(view in My Videos)</a></div></P><P>Here is a quick video of what's happening&nbsp;</P> Mon, 03 Jan 2022 10:00:56 GMT Tracey28H 2022-01-03T10:00:56Z https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883115#M786479 <P>Sky movies not working, just very distorted pictures&nbsp;</P> Mon, 03 Jan 2022 09:20:35 GMT https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883115#M786479 Tracey28H 2022-01-03T09:20:35Z https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883118#M786480 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3498974">@Tracey28H</a>&nbsp; In what way is the picture distorted, please explain a bit more about what your seeing.</P> Mon, 03 Jan 2022 09:23:23 GMT https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883118#M786480 GD1 2022-01-03T09:23:23Z https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883120#M786481 <P>Picture is broken, can't watch any of the movies&nbsp;</P> Mon, 03 Jan 2022 09:24:23 GMT https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883120#M786481 Tracey28H 2022-01-03T09:24:23Z https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883123#M786482 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3498974">@Tracey28H</a>&nbsp; Sorry, how is it broken, what messages do you see on the screen? If no messages can you see a picture?</P><P>&nbsp;</P><P>The forum can;'t see what your looking at, "broken" can mean 100's of different things.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 03 Jan 2022 09:26:28 GMT https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883123#M786482 GD1 2022-01-03T09:26:28Z https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883148#M786483 <P>Try rebooting your box first.</P><P>&nbsp;</P><P>If the picture is scrambled then it may be the dish alignment - do you have your own dish?&nbsp; Also check the cables are firm attached at the rear.</P> Mon, 03 Jan 2022 09:42:33 GMT https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883148#M786483 PandJ2020 2022-01-03T09:42:33Z https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883168#M786484 <P>We have re-booted the box.</P><P>&nbsp;</P><P>all other channels are ok, it's just the movie's&nbsp;</P> Mon, 03 Jan 2022 09:57:48 GMT https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883168#M786484 Tracey28H 2022-01-03T09:57:48Z https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883170#M786485 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3498974">@Tracey28H</a>&nbsp;&nbsp;I've escalated your post via the community chat. This link explains how it works <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A><BR /><BR />Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.<BR /><BR />If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.</P> Mon, 03 Jan 2022 09:58:46 GMT https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883170#M786485 GD1 2022-01-03T09:58:46Z https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883173#M786486 <P><div class="lia-vid-container video-embed-center"><div id="lia-vid-6289790388001w774h580r826" class="lia-video-brightcove-player-container"><video-js data-video-id="6289790388001" data-account="6057994470001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6057994470001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-6289790388001w774h580r826'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://helpforum.sky.com/t5/video/gallerypage/video-id/6289790388001">(view in My Videos)</a></div></P><P>Here is a quick video of what's happening&nbsp;</P> Mon, 03 Jan 2022 10:00:56 GMT https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883173#M786486 Tracey28H 2022-01-03T10:00:56Z https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883174#M786487 <P>Thank you&nbsp;</P> Mon, 03 Jan 2022 10:02:22 GMT https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883174#M786487 Tracey28H 2022-01-03T10:02:22Z https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883291#M786488 <P>Thank&nbsp;you&nbsp;for escalating this. We have now sent an invite to chat</P> Mon, 03 Jan 2022 11:26:52 GMT https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3883291#M786488 Mr+Flibbles+86 2022-01-03T11:26:52Z https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3885732#M786489 <P>Update – Thanks for chatting to us. We are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks</P> Wed, 05 Jan 2022 12:07:44 GMT https://helpforum.sky.com/t5/Archive/Sky-movies-not-working/m-p/3885732#M786489 Lisa-P1987 2022-01-05T12:07:44Z