topic Re: Discovery+ offer in Archive

Discovery+ offer

Bazzeyes — Wed, 03 Nov 2021 20:10:56 GMT

I have a sky q box but I don't have the remote you can talk into. I'm following the online guide and the video and it tells me to go to 'apps' and 'get more from sky' and select ' discovery +' but there is no option for discovery + in this section. If I go to sky.com/discoveryplusactivate it just says sorry we can not process this request at this time please check the status of your account. I want to benefit from this offer but I don't understand why the option isn't where the guides say it is and why the website won't let me do anything either. Can any one help?

Re: Discovery+ offer

Tibicar — Thu, 04 Nov 2021 16:15:05 GMT

I had this issue when Amazon got added, I rang them and they did something but I don't remember what.

Re: Discovery+ offer

Lisa-P1987 — Sun, 14 Nov 2021 17:45:56 GMT

Update – Thanks for chatting to us. We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Discovery+ offer

Bazzeyes — Sun, 14 Nov 2021 18:10:29 GMT

I've been waiting on your team to get back to me on this. So do you have an update as to what is happening and how I can benefit from this offer

Re: Discovery+ offer

Bazzeyes — Tue, 23 Nov 2021 20:02:54 GMT

Hey I've been waiting for almost two weeks now for a response on the issue I've been having with the discovery+ offer and heard nothing back. Please can someone from sky update me as to what is going on and can you.give me a time frame on how long this will take to fix.

Re: Discovery+ offer

Laing1 — Tue, 23 Nov 2021 20:08:08 GMT

@Bazzeyes wrote:

Hey I've been waiting for almost two weeks now for a response on the issue I've been having with the discovery+ offer and heard nothing back. Please can someone from sky update me as to what is going on and can you.give me a time frame on how long this will take to fix.

@Bazzeyes I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat

The link below explains how the escalation process works

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Discovery+ offer

Lisa-P1987 — Tue, 23 Nov 2021 20:16:54 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Discovery+ offer

Lisa-P1987 — Fri, 26 Nov 2021 12:45:51 GMT

Update – Thanks for chatting to us again. We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now due to no further response in 48 hours. Thanks 🙂

Re: Discovery+ offer

Bazzeyes — Fri, 26 Nov 2021 13:56:37 GMT

The chat closed as I heard nothing from you despite giving my details that were requested. Can someone just email me instead as this chat system is such a pain to use and I'm getting really fed up of having to re enter details over and over again. Please get someone to email me

Re: Discovery+ offer

sharona13 — Sun, 26 Dec 2021 12:21:09 GMT

Hi, did anyone ever sort this? I have ring help over a month ago and got told it was a errror and wait, yet still getting the same. We can't process your request message

I am not happy, been a Q customer since August and not be able to use this yet.

Sky's customer service is horrific, might as well go back to IPTV once the year is up

Re: Discovery+ offer

Bazzeyes — Sun, 26 Dec 2021 13:36:03 GMT

Nope never got fixed. Was told the same thing. I've had the impression that no one knows what is going on with this offer. Was even told to go directly through the discovery plus site to create the account which then asked me to pay for the service. To be honest I've given up trying to get this sorted due to no one knowing how to fix the issue