topic Re: DVD not playing on Sky Q in Archive

DVD not playing on Sky Q

Simpin49 — Fri, 24 Dec 2021 14:42:55 GMT

I have a Sony TV and a separate Sony DVD........had sky Q installed last year and not used DVD since...today have gone to use and DVD player switches on can load DVD but not coming through to TV .....have checked and the HDMI cable is plugged into the side of TV and back of DVD...what can I do...... BTW I am 72 years old and not very tech minded so very simple answers please, can supply photos of back of TV and DVD player of that would help ...thanks ......have looked at some of the previous answers to this similar problem. But don't understand them

Re: DVD not playing on Sky Q

Morgan+McDonnell — Fri, 24 Dec 2021 14:48:52 GMT

@Simpin49

Have you changed the input HDMI? DVD won't run via the Sky box. If separate HDMI you will need to change via the TV settings.

Re: DVD not playing on Sky Q

Simpin49 — Fri, 24 Dec 2021 14:53:32 GMT

Hi, thanks for that, but can you tell me what I would change it to please and can I do it from my remote or do I have to go into settings on TV....sorry if I am asking silly questions....I did try to change on the remote but wouldn't move from HDMI 1 ......thank you x

Re: DVD not playing on Sky Q

Simpin49 — Fri, 24 Dec 2021 14:58:34 GMT

@Morgan+McDonnell

Re: DVD not playing on Sky Q

TimmyBGood — Fri, 24 Dec 2021 15:00:11 GMT

@Simpin49

You'd typically use the television remote control to change inputs: a Sky remote often can't do that even if paired with the TV.

Re: DVD not playing on Sky Q

Morgan+McDonnell — Fri, 24 Dec 2021 14:59:58 GMT

@Simpin49 You will need to go into the TV settings which you should be able to do on your remote. (TV remote not the Sky one). Change it from HDMI 1 to whichever numbered slot the DVD is plugged into.

Re: DVD not playing on Sky Q

Simpin49 — Fri, 24 Dec 2021 15:03:28 GMT

I don't even know where my TV remote is I only ever use the Sky Q remote

@TimmyBGood

Re: DVD not playing on Sky Q

nigea99 — Fri, 24 Dec 2021 15:11:40 GMT

hi @Simpin49 try pressing the 'TV source' button on the SKY remote (the one that looks like a slightly rounded rectangle with an arrow pointing into it from the Left) .

Then press again ( more than once if needed) - whilst the TV is displaying info of the input selected - to try to select each of the different inputs on your TV

Re: DVD not playing on Sky Q

Morgan+McDonnell — Fri, 24 Dec 2021 15:09:37 GMT

@Simpin49 That is going to be a problem then. Your only option it appears, but only as a stop gap because HDMI don't like to be continually disconnected and swapped around (they need to be a tight fit), is to swap the leads around. This will only work if you have the DVD remote and isn't recommended as a regular option.

Re: DVD not playing on Sky Q

Simpin49 — Fri, 24 Dec 2021 17:22:38 GMT

@Morgan+McDonnell

Thank you yes I do have DVD remote, and will have a hunt for the TV remote!!! Put it down to old age!!!

thanks again for your help

Re: DVD not playing on Sky Q

Simpin49 — Fri, 24 Dec 2021 17:24:07 GMT

@nigea99

aah ok thank you will give it a go a bit later and let you know what happens 🙂

Re: DVD not playing on Sky Q

Simpin49 — Sat, 25 Dec 2021 08:39:05 GMT

@nigea99

You star 👏👏👏👏 just tried it and it worked thank you so much. Have a lovely Christmas xx