topic Re: Sky Q fast forward sticking / jumping back in Archive

Sky Q fast forward sticking / jumping back

GaryC1966 — Wed, 12 May 2021 18:58:04 GMT

My Sky Q seems to have devleoped an issue

When I watch a recording the FF is very erratic, the most consisitent fault is that when using FF ar start it gets to 60 seconds and jumps nack to the start repeatedly, Other issues are general jumping about of the FF function and difficulty exiting FF

It seems to be getting worse and affects recording from multiple channels, the disk is not very full

I have tried powering off for a while and also re pairing remote but no change

The old boxes used to have a rebuild option whuch could sort odd faults but the Q doesn't seem to have one

Any ideas?

Thanks

Re: Sky Q fast forward sticking / jumping back

oldfella — Wed, 12 May 2021 19:01:39 GMT

@GaryC1966 wrote:

Hi

My Sky Q seems to have devleoped an issue

When I watch a recording the FF is very erratic, the most consisitent fault is that when using FF ar start it gets to 60 seconds and jumps nack to the start repeatedly, Other issues are general jumping about of the FF function and difficulty exiting FF

It seems to be getting worse and affects recording from multiple channels, the disk is not very full

I have tried powering off for a while and also re pairing remote but no change

The old boxes used to have a rebuild option whuch could sort odd faults but the Q doesn't seem to have one

Any ideas?

Thanks

Hi @GaryC1966

Try a Reset Settings in the hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
Press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Re: Sky Q fast forward sticking / jumping back

GaryC1966 — Wed, 12 May 2021 19:18:28 GMT

Thanks

Thats looks like the old rebuild option

Unfortunately it hasn't made any difference to exisiting recordings

Will try a couple of new recordeings and feedback

appreciate your help

Re: Sky Q fast forward sticking / jumping back

oldfella — Wed, 12 May 2021 19:40:08 GMT

@GaryC1966 wrote:

Thanks

Thats looks like the old rebuild option

Unfortunately it hasn't made any difference to exisiting recordings

Will try a couple of new recordeings and feedback

appreciate your help

Hi @GaryC1966

Also try completely resetting your Bluetooth remote.
Press 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes twice and follow onscreen instructions to re- pair.

Re: Sky Q fast forward sticking / jumping back

GaryC1966 — Wed, 12 May 2021 20:18:46 GMT

recordings made after the reset still have the problem

Re: Sky Q fast forward sticking / jumping back

GaryC1966 — Wed, 12 May 2021 20:19:23 GMT

also I have reset the remote again

Thanks

Re: Sky Q fast forward sticking / jumping back

CeriR — Fri, 02 Jul 2021 21:06:06 GMT

Hi,

Did you manage to get any where with this? I'm at the end of not smashing the box up!

Re: Sky Q fast forward sticking / jumping back

Drumjitsu — Fri, 22 Oct 2021 14:25:57 GMT

This has started happening on my sky Q box now, did anyone find a solution?

Re: Sky Q fast forward sticking / jumping back

Drumjitsu — Fri, 22 Oct 2021 14:28:05 GMT

This has started happening on my sky Q box now, did anyone find a solution?
I've tried a power down and the basic Reset via the engineers setup menu.

Re: Sky Q fast forward sticking / jumping back

GaryC1966 — Fri, 22 Oct 2021 14:43:30 GMT

It got worse and worse and sky relaced the box

Re: Sky Q fast forward sticking / jumping back

Drumjitsu — Fri, 22 Oct 2021 14:55:24 GMT

Thanks, looks like mine will be the same!
I did another power down reset now it won't go to the recordings at all! It just says please wait and when I try to record it says hard drive fault!

Re: Sky Q fast forward sticking / jumping back

Quoman7 — Fri, 22 Oct 2021 15:03:32 GMT

@Drumjitsu wrote:

Thanks, looks like mine will be the same!
I did another power down reset now it won't go to the recordings at all! It just says please wait and when I try to record it says hard drive fault!

Hi @Drumjitsu You will need to call SKY and talk to an advisor, it looks like you may need a replacement SKYQ box.

Re: Sky Q fast forward sticking / jumping back

Drumjitsu — Fri, 22 Oct 2021 16:51:07 GMT

I did the hard drive reset and it seems to be working now but obviously I've lost all the recordings ☹️

Re: Sky Q fast forward sticking / jumping back

Norbert3131 — Fri, 24 Dec 2021 21:18:32 GMT

We have been getting the fast forward jumping back for the past 2 weeks and it is getting worse. I don't fancy doing the hard drive reset as it would delete all recordings which is a pain. I had bad pixelation issues a year ago and Sky replaced the Q box 3 times, the dish 3 times and moved it once. They also changed all the cables but nothing worked. They claimed there could be exterior interference but could not identify any. The last comment from them was "We have done all we can, you will just have to live with it!"

I am in discussions with Panasonic ( our tv) to see if it is a problem with them. Further tests ongoing. But the latest problems suggest all issues are with Sky. We have Canal in our house in France and we always thought that their equipment was poor compared to Sky+. The latest Canal box and service is far superior to Sky Q.

Re: Sky Q fast forward sticking / jumping back

TechmanagerMal — Fri, 24 Dec 2021 23:19:54 GMT

@Norbert3131 wrote:
We have been getting the fast forward jumping back for the past 2 weeks and it is getting worse. I don't fancy doing the hard drive reset as it would delete all recordings which is a pain. I had bad pixelation issues a year ago and Sky replaced the Q box 3 times, the dish 3 times and moved it once. They also changed all the cables but nothing worked. They claimed there could be exterior interference but could not identify any. The last comment from them was "We have done all we can, you will just have to live with it!"
I am in discussions with Panasonic ( our tv) to see if it is a problem with them. Further tests ongoing. But the latest problems suggest all issues are with Sky. We have Canal in our house in France and we always thought that their equipment was poor compared to Sky+. The latest Canal box and service is far superior to Sky Q.

If you are prepared to accept that, after Christmas, I would contact Sky and ask about a reduced service discount.

Re: Sky Q fast forward sticking / jumping back

Norbert3131 — Sat, 25 Dec 2021 00:09:55 GMT

Asking for a discount from Sky is like asking Euromillions Lotto to let you win. Unless you can prove beyond doubt that the fault is with Sky, they believe their system is perfect. We are now experiencing loss of sound for 5 to 10 seconds plus more pixelation. If the tests with Panasonic prove that their TV is not at fault, then I might purchase a Freesat box to replace Sky. If that is perfect, Sky will have a lot to answer.