topic Re: Prescription upgrade error in Archive

Prescription upgrade error

Bells131916 — Sun, 19 Dec 2021 22:45:27 GMT

I was watching a TV series and all of a sudden now I can't watch anymore because it's telling me I need to upgrade my prescription.

I have the full package so I know I don't need to upgrade anything how can I get this to work on my Sky Q Mini

Re: Prescription upgrade error

TechmanagerMal — Sun, 19 Dec 2021 23:11:06 GMT

@Bells131916 wrote:
I was watching a TV series and all of a sudden now I can't watch anymore because it's telling me I need to upgrade my prescription.
I have the full package so I know I don't need to upgrade anything how can I get this to work on my Sky Q Mini

Is it only available in HD and you don't have that pack or you have chosen HD in error?

Re: Prescription upgrade error

nigea99 — Mon, 20 Dec 2021 07:27:40 GMT

hi @Bells131916 not too sure what the problem is but often such problems are cured by a power down restart of the boxes:

The first thing is to restart your main SKY Q box :

Use the remote to place it into standby mode

Then remove the power to it (either switch off at mains or remove the power plug)

Wait at least 30s

Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on each of your mini boxes if needed.