topic Re: Prime Video buffering issues in Archive

Prime Video buffering issues

Warns66 — Sat, 13 Nov 2021 19:01:00 GMT

Trying to watch the live Rugby on Prime Video App via sky... constantly buffering. However stream via tv or Xbox and no issues... So must be a sky Q App issue...

Re: Prime Video buffering issues

MightyQuinn — Sat, 13 Nov 2021 19:54:19 GMT

Hi @Warns66 Sorry, zero problems with buffering while watching the rugby here so there is no general Sky Q problem. 32B2 BT 74mbps Ethernet.

Re: Prime Video buffering issues

Yakka — Sat, 13 Nov 2021 20:23:19 GMT

I have the same issue... cannot watch prime without buffering constantly through sky q (wired connection) but no problems through the prime app (wireless connection)....

Re: Prime Video buffering issues

Warns66 — Sat, 13 Nov 2021 20:49:44 GMT

It would be nice if Sky fixed the issue!!!

Re: Prime Video buffering issues

Morgan+McDonnell — Sun, 14 Nov 2021 07:58:37 GMT

@Warns66 Sky might be able to fix the issue but only if it's a Sky issue. Like others I've had no problem.

Re: Prime Video buffering issues

Ecosse — Sun, 14 Nov 2021 08:40:37 GMT

AFAIK Sky are still stuck on the 2.4Ghz Wi-Fi protocol? If you're connecting via Wi-Fi that is.

I see a difference between the Sky app and the in-built Samsung TV app as the speed on the TV app is always above 220 yet on the Sky app,, around 70 which doesn't take much to decrease once other devices are connected.

As I say, this assumes you're connecting via wireless.

Remember there's a handy network speed checker within the Netflix app, Get Help > Check your network. This will show you the difference between the Sky app and the TV one.

Re: Prime Video buffering issues

Ecosse — Sun, 14 Nov 2021 08:41:13 GMT

Re: Prime Video buffering issues

Chrisee — Sun, 14 Nov 2021 09:30:05 GMT

@Ecosse the main Q box can only connect to non Sku broadband using the 2.4GHz band but 72Mb/s is more than sufficent to stream even UHD/HDR content which usuually runs around 15 to 20Mb/s.

There have been a number of reports of the Rugby buffering yesterday which tends to imply bandwidth issues somewhere between Amazon's servers and the box.

Re: Prime Video buffering issues

Raider999 — Sun, 14 Nov 2021 09:52:33 GMT

@Chrisee - people posting problems with buffering watching Prime through SkyQ also said they had no problems watching through other means. This indicates the problem is with SkyQ not the reasons you suggest.

@Ecosse posted a screenshot of 72 Mbps - but didn't say he had buffering problems as you would hope with a good broadband.

it may be that the problem manifests itself where broadband is at a lower rate than that?

i was not at home, watching at my local club - several buffering issues, but I would suspect the broadband speed is nowhere near as high as 72 Mbps (through a proprietary box).

i have posted (last week) that I watch through a Roku box rather than SkyQ as the Prime app on SkyQ is not reliable.

it is definitely a SkyQ issue - as shown by people having a better experience through other boxes rather than their SkyQ box.

Re: Prime Video buffering issues

Ecosse — Sun, 14 Nov 2021 10:02:48 GMT

I should have said, I always use the TV app as the picture and audio quality are far better than those on the Sky box. This is across apps, including Disney+.

When I do use the mini upstairs, there's no buffering on the box but there's a whole contention to take in to consideration here.

I wonder if Sky Glass allows for 5Ghz connections? If so, why? And why not via Sky Q?

Re: Prime Video buffering issues

LGUser — Sun, 14 Nov 2021 19:47:27 GMT

Maybe the problem will go away with the forthcoming Q180 firmware.

Re: Prime Video buffering issues

Raider999 — Sun, 14 Nov 2021 20:09:19 GMT

@Warns66 - I seriously doubt it - Q180 software was only for certain boxes where the Q170 software had to be reversed out.

i don't think this was anthing to do with Apps

watching this afternoon's Wales game through my Roku box - no problems at all.

it is definitely a SkyQ problem that Sky need to resolve.

Re: Prime Video buffering issues

Laing1 — Sun, 14 Nov 2021 20:18:03 GMT

@Raider999 wrote:

@Warns66 - I seriously doubt it - Q180 software was only for certain boxes where the Q170 software had to be reversed out.

i don't think this was anthing to do with Apps

watching this afternoon's Wales game through my Roku box - no problems at all.

it is definitely a SkyQ problem that Sky need to resolve.

@Raider999 Q180 will be rolled out to all boxes in fact is should have been rolled out to all boxes on 9th November all it contains are some minor changes from what Sky have told us

Re: Prime Video buffering issues

Raider999 — Sun, 14 Nov 2021 20:23:22 GMT

@Laing1 - that is different to what was reported on this forum when Q180 came out and people questioned why they hadn't got it (supposed to be 1 version of box only)

However, I will bow to your greater knowledge and look out for my box updating.

Re: Prime Video buffering issues

Laing1 — Sun, 14 Nov 2021 20:35:46 GMT

@Raider999 wrote:

@Laing1 - that is different to what was reported on this forum when Q180 came out and people questioned why they hadn't got it (supposed to be 1 version of box only)

However, I will bow to your greater knowledge and look out for my box updating.

@Raider999 The information on the forum was correct the Q180 was rolled out to all V1 boxes first on the 4th November and should of been rolled out to all other boxes on the 9th I am not at home at the moment as on holiday so don't know if my V2 box updated or not but that is the information we have been told by Sky

Re: Prime Video buffering issues

LGUser — Sun, 14 Nov 2021 20:38:22 GMT

@Laing1 wrote:
@Raider999 wrote:
@Warns66 - I seriously doubt it - Q180 software was only for certain boxes where the Q170 software had to be reversed out.

i don't think this was anthing to do with Apps

watching this afternoon's Wales game through my Roku box - no problems at all.

it is definitely a SkyQ problem that Sky need to resolve.
@Raider999 Q180 will be rolled out to all boxes in fact is should have been rolled out to all boxes on 9th November all it contains are some minor changes from what Sky have told us

I don't have Q180 on my mini or Q box.. Is there any reason I havn'tgotten Q180 yet? Q is runnong Q170 and mini is runnng Q160.

Re: Prime Video buffering issues

Laing1 — Sun, 14 Nov 2021 21:12:00 GMT

@LGUser wrote:

@Laing1 wrote:

@Raider999 wrote:

@Warns66 - I seriously doubt it - Q180 software was only for certain boxes where the Q170 software had to be reversed out.

i don't think this was anthing to do with Apps

watching this afternoon's Wales game through my Roku box - no problems at all.

it is definitely a SkyQ problem that Sky need to resolve.

@Raider999 Q180 will be rolled out to all boxes in fact is should have been rolled out to all boxes on 9th November all it contains are some minor changes from what Sky have told us

I don't have Q180 on my mini or Q box.. Is there any reason I havn'tgotten Q180 yet? Q is runnong Q170 and mini is runnng Q160.

perhaps it's been delayed as I said i'm not at home and haven't been for well over a week

Re: Prime Video buffering issues

LGUser — Sun, 14 Nov 2021 22:35:35 GMT

@Laing1 wrote:
@LGUser wrote:
@Laing1 wrote:
@Raider999 wrote:
@Warns66 - I seriously doubt it - Q180 software was only for certain boxes where the Q170 software had to be reversed out.

i don't think this was anthing to do with Apps

watching this afternoon's Wales game through my Roku box - no problems at all.

it is definitely a SkyQ problem that Sky need to resolve.
@Raider999 Q180 will be rolled out to all boxes in fact is should have been rolled out to all boxes on 9th November all it contains are some minor changes from what Sky have told us
I don't have Q180 on my mini or Q box.. Is there any reason I havn'tgotten Q180 yet? Q is runnong Q170 and mini is runnng Q160.

perhaps it's been delayed as I said i'm not at home and haven't been for well over a week

I just tried a manualfirmware update on the mini box and it's still at Q160. Would you mind finding out what's up with Q180 when you can please? Thanks.

Re: Prime Video buffering issues

Gordy6 — Tue, 23 Nov 2021 22:41:34 GMT

I suffered from buffering issue watching Rugby on main sky Q box, I moved sqy q mini to main tv it runs fine without buffering on the skyq mini. Definitately a sky issue related to main sky q box, mini not affected.

Re: Prime Video buffering issues

Davewasere — Thu, 30 Dec 2021 12:13:15 GMT

Tring to watch Prime live football on my Samsung Q75, watching on the Sky Q App, terrible lighting on the TV, Oscillating brightness from normal to ultra bright., every 4 or 5 seconds. 1gb Internet connection, both to the Sky Q box and the Samsung TV. Couldn't watch it, went to my back LG 65" TV, on a sky mini box on WiFi, watching the prime live football, flawless no problems. Half time, went back to my Samsung, turned Prime on through my TV... repeat... TV remote and the live football was perfect. There are no issues of watching Films or TV shows on either TV through the Sky Prime Apps. Just the live football on the Sky Prime App on the Samsung. Weird. A friend in the next street has exactly the same problem! Makes one wonder if Sky are jealously putting a spanner in the works! 🤔