topic Re: Amend my account in Archive

Amend my account

dick1nson — Fri, 24 Dec 2021 11:29:05 GMT

I have renewed my sky package however I am being requested to return sky equipment. Please amend my account to stop these requests

Re: Amend my account

GD1 — Fri, 24 Dec 2021 11:48:37 GMT

@dick1nson I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

Re: Amend my account

Mr+Flibbles+86 — Fri, 24 Dec 2021 11:58:57 GMT

Thank you for escalating this. We have now sent an invite to chat

Re: Amend my account

Lisa-P1987 — Tue, 28 Dec 2021 09:28:39 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂