topic Re: Sky Max HD catch up in Archive

Sky Max HD catch up

Coopernicus — Sat, 25 Dec 2021 03:46:32 GMT

Hi,

I've just had Sky Q installed today, I have the TV package plus UHD. All great except I'm unable to watch Sky Max Catch up though. I can watch it live no problem, but I just tried to watch The Amazing Mr Blunden on catch up and it tells me I need to upgrade??? Is this a card/software issue?

Thanks,

Barry

Re: Sky Max HD catch up

DipDipDipam — Sat, 25 Dec 2021 06:41:16 GMT

It's because it's a film from the Sky Cinema package. Sky Max is just choice programs and films they'll let you watch for free. Have you got the cinema package?

Re: Sky Max HD catch up

DipDipDipam — Sat, 25 Dec 2021 06:44:11 GMT

Click on this to read about Sky Max

https://www.skymedia.co.uk/channels/sky-max/

Re: Sky Max HD catch up

Coopernicus — Sat, 25 Dec 2021 08:50:11 GMT

But I can watch it live. It's included in my package. Why can't I watch catch up?

Re: Sky Max HD catch up

Coopernicus — Sat, 25 Dec 2021 08:52:08 GMT

Looks like I'm not the only one

https://helpforum.sky.com/t5/Sky-Q/Sky-max-catch-up/td-p/3813056

Re: Sky Max HD catch up

DipDipDipam — Sat, 25 Dec 2021 08:55:22 GMT

Because they show certain programs or films for free on sky Max there and then. If they then let you use catch up, they wouldn't have much to entice people to buy their full cinema package. It's done as a kind of entice customers to upgrade channel.

Re: Sky Max HD catch up

nolte — Sat, 25 Dec 2021 10:52:03 GMT

I do not think @DipDipDipamis is correct to say it is Sky Cinema. When I go to catch up, it shows it as sky max

in comparison, dragon rider which was also on sky signature, still shows as sky cinema

Maybe the uhd isn't available yet (sometimes it takes a day or two for uhd) . I would suggest emailing viewer relations at viewerR@sky.uk as they may have more information

Re: Sky Max HD catch up

DipDipDipam — Sat, 25 Dec 2021 11:07:10 GMT

Sorry he may be right then. It's sky showcase which definitely won't let you use catch up.

Re: Sky Max HD catch up

Coopernicus — Mon, 27 Dec 2021 21:55:32 GMT

I don't know what changed but I can download programmes now, so all good in the end.