topic Re: Sky Q not connecting to new Vodafone fibre in Archive

Sky Q not connecting to new Vodafone fibre

Claireybearey — Fri, 17 Dec 2021 12:16:41 GMT

I have changed my broadband provider from Now to Vodafone and haven't been able to connect the wifi from the router to my sky q box since. Everything else is connected, I have download speeds of 200mbhps, so why not my sky q box??

Re: Sky Q not connecting to new Vodafone fibre

TimmyBGood — Fri, 17 Dec 2021 13:33:07 GMT

@Claireybearey

Typically you'd want to carry out a network reset on the Q box and then teach it the new network name and WiFi password.

Press the home button on your Sky Q remote.
Navigate to “Settings”
Under “Settings,” find and tap the option that says “Setup.”
Once done, select “Network.”
After that, you'll have the option to “Reset,” click on that and choose “Confirm.

Re: Sky Q not connecting to new Vodafone fibre

LGUser — Fri, 17 Dec 2021 13:40:28 GMT

@TimmyBGood wrote:
@Claireybearey

Typically you'd want to carry out a network reset on the Q box and then teach it the new network name and WiFi password.

Press the home button on your Sky Q remote.
Navigate to “Settings”
Under “Settings,” find and tap the option that says “Setup.”
Once done, select “Network.”
After that, you'll have the option to “Reset,” click on that and choose “Confirm.

If this isn't working, you may want to try a cat6 cable from the router to the Sky Q box.