topic Re: Unable to connect to Discovery Plus. in Archive

Unable to connect to Discovery Plus.

gollobfan — Fri, 17 Dec 2021 08:51:49 GMT

I have just transferred to Sky Q as I wanted to view Discovery Plus. I have followed religiously the instructions on line but cannot get passed the screen telling me to input a six figure number into my tablet. I have followed the link on my tablet, my phone and my computer but nowhere do I get a page allowing me to input the number. Both Sky and Discovery tells me I have an account. After contacting Discovery support I have received the following email from them,:- 'Although the discovery+ platform has been updated for our web service, mobile, and smart TV apps, the Sky set-top box app update will not be completed until early in the new year. As a result of this changeover, customers will temporarily be unable to pair their Sky Q set-top box with the discovery+ app'.

Re: Unable to connect to Discovery Plus.

nigea99 — Fri, 17 Dec 2021 09:00:29 GMT

@gollobfan wrote:

I have just transferred to Sky Q as I wanted to view Discovery Plus. I have followed religiously the instructions on line but cannot get passed the screen telling me to input a six figure number into my tablet. I have followed the link on my tablet, my phone and my computer but nowhere do I get a page allowing me to input the number. Both Sky and Discovery tells me I have an account. After contacting Discovery support I have received the following email from them,:- 'Although the discovery+ platform has been updated for our web service, mobile, and smart TV apps, the Sky set-top box app update will not be completed until early in the new year. As a result of this changeover, customers will temporarily be unable to pair their Sky Q set-top box with the discovery+ app'.

I had to reactivate last night.

I don't what link you may have but the site I logged into was

www.discoveryplus.co.uk/tv

Which allowed me to enter the 6 digit code that my SKY Q box gave me (althoug I was already logged in to the site on my computer)

Re: Unable to connect to Discovery Plus.

lettice — Fri, 17 Dec 2021 09:21:15 GMT

Follow to the letter the advice in this help article.

Start from your Sky Q box, its a two step action, first you activate your Sky account as per step 2 below and then you create the discovery id/password as in step 3 below.

Discovery TV | Sky Help

Re: Unable to connect to Discovery Plus.

gollobfan — Fri, 17 Dec 2021 11:06:15 GMT

Sorted, thanks to those that replied. It seems that the link has now changed to what it was a week ago.

However, disappointed that the free log in for twelve months doen't appear to include the Discovery sports channells.

Re: Unable to connect to Discovery Plus.

lettice — Fri, 17 Dec 2021 12:14:52 GMT

@gollobfan wrote:
Sorted, thanks to those that replied. It seems that the link has now changed to what it was a week ago.
However, disappointed that the free log in for twelve months doen't appear to include the Discovery sports channells.

Re your Sports comments.
It will though allow you to view all the Winter Olympics extra Discovery channels and On Demand content, like we got with the Discovery+ app for the Olympics last summer.