topic Re: Recordings and Downloads not working in Archive

Recordings and Downloads not working

koda35 — Tue, 14 Dec 2021 15:00:19 GMT

My Sky Q mini box is connected perfectly fine to my main box. But the Recordings page won't load to show all of my downloads and then when it does after resetting the box about 5 times the downloads then wont play. Everything else is fine can watch apps through it and the tv guide is working. But why won't the recordings or downloads work? We also have reset the hardware before, lost all of our recordings some we couldn't download back or re-record because it didn't fix anything. So can someone that works at sky fix this because really christmas time is not the time for entertainment services to stop working

Re: Recordings and Downloads not working

Laing1 — Tue, 14 Dec 2021 15:09:56 GMT

@koda35 wrote:

My Sky Q mini box is connected perfectly fine to my main box. But the Recordings page won't load to show all of my downloads and then when it does after resetting the box about 5 times the downloads then wont play. Everything else is fine can watch apps through it and the tv guide is working. But why won't the recordings or downloads work? We also have reset the hardware before, lost all of our recordings some we couldn't download back or re-record because it didn't fix anything. So can someone that works at sky fix this because really christmas time is not the time for entertainment services to stop working

@koda35 Have you tried rebooting your Main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Recordings and Downloads not working

koda35 — Tue, 14 Dec 2021 15:13:09 GMT

Yes tried the main sky Q box three times as well as the mini box. The network connection etc everything has ticks. But the recordings and downloads say there is a 'technical failure' so wont work

Re: Recordings and Downloads not working

Laing1 — Tue, 14 Dec 2021 15:27:29 GMT

@koda35 wrote:

Yes tried the main sky Q box three times as well as the mini box. The network connection etc everything has ticks. But the recordings and downloads say there is a 'technical failure' so wont work

@koda35 I take it you have checked that the recording work fine on the main box ?

Re: Recordings and Downloads not working

koda35 — Thu, 16 Dec 2021 21:40:25 GMT

Hi, no it says technical failure on that sky box as well. We have been having to use sky go because none of our sky boxes work

Re: Recordings and Downloads not working

Laing1 — Fri, 17 Dec 2021 09:29:55 GMT

@koda35 wrote:

Hi, no it says technical failure on that sky box as well. We have been having to use sky go because none of our sky boxes work

@koda35 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Recordings and Downloads not working

Lisa-P1987 — Fri, 17 Dec 2021 10:06:30 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂