topic Re: No Satelite signal and no access to any recordings/apps in Archive

No Satelite signal and no access to any recordings/apps

Masrat1 — Tue, 30 Nov 2021 11:56:23 GMT

Hi,

Just moved into a new build flat with a communal dish with Sky Q access. Moved my box across and changed the LNB settings to SCR using the engineer menu and then rebooted the router by unplugging etc. Have connected it to our Router (Not Sky) succesfully but can not access any apps at all still despite all the help I have read claiming that these should still be available despite having no satelite signal.

Can plug the satelite feed directly into the TV which allows us to view Freesat so the satelite is "working". We have an engineer visit on Saturday to complete the home move but does anyone know of anything that we can do between then and now which would at least allow us to watch some of our recordings?

Re: No Satelite signal and no access to any recordings/apps

Quoman7 — Tue, 30 Nov 2021 12:00:42 GMT

@Masrat1 wrote:

Hi,

Just moved into a new build flat with a communal dish with Sky Q access. Moved my box across and changed the LNB settings to SCR using the engineer menu and then rebooted the router by unplugging etc. Have connected it to our Router (Not Sky) succesfully but can not access any apps at all still despite all the help I have read claiming that these should still be available despite having no satelite signal.

Can plug the satelite feed directly into the TV which allows us to view Freesat so the satelite is "working". We have an engineer visit on Saturday to complete the home move but does anyone know of anything that we can do between then and now which would at least allow us to watch some of our recordings?

Hi @Masrat1 Until your SKYQ move has been completed you may not have access to your SKYQ box recordings etc.

Your viewing card may need to be reactivated for your new address, the engineer should sort this during his set up installation?

Re: No Satelite signal and no access to any recordings/apps

GD1 — Tue, 30 Nov 2021 12:02:32 GMT

@Masrat1 wrote:
Hi,

Just moved into a new build flat with a communal dish with Sky Q access. Moved my box across and changed the LNB settings to SCR using the engineer menu and then rebooted the router by unplugging etc. Have connected it to our Router (Not Sky) succesfully but can not access any apps at all still despite all the help I have read claiming that these should still be available despite having no satelite signal.

Can plug the satelite feed directly into the TV which allows us to view Freesat so the satelite is "working". We have an engineer visit on Saturday to complete the home move but does anyone know of anything that we can do between then and now which would at least allow us to watch some of our recordings?

Edit: Already responded to by @Quoman7 .

Re: No Satelite signal and no access to any recordings/apps

Quoman7 — Tue, 30 Nov 2021 12:03:54 GMT

@GD1 wrote:

@Masrat1 wrote:

Hi,

Just moved into a new build flat with a communal dish with Sky Q access. Moved my box across and changed the LNB settings to SCR using the engineer menu and then rebooted the router by unplugging etc. Have connected it to our Router (Not Sky) succesfully but can not access any apps at all still despite all the help I have read claiming that these should still be available despite having no satelite signal.

Can plug the satelite feed directly into the TV which allows us to view Freesat so the satelite is "working". We have an engineer visit on Saturday to complete the home move but does anyone know of anything that we can do between then and now which would at least allow us to watch some of our recordings?

Did you book a Home move? https://www.sky.com/help/articles/moving-home-with-sky

It sounds like there should be a component to add to your cflats connection to allow Sky Q to work @Godfrey would be able to advise on this.

Hi @GD1 The op has stated the enginer is completing the set up on Saturday.

Re: No Satelite signal and no access to any recordings/apps

GD1 — Tue, 30 Nov 2021 12:05:29 GMT

@Quoman7 Saw that after I posted, but have edited my response

Re: No Satelite signal and no access to any recordings/apps

Laing1 — Tue, 30 Nov 2021 12:06:14 GMT

@Masrat1 wrote:

Hi,

Just moved into a new build flat with a communal dish with Sky Q access. Moved my box across and changed the LNB settings to SCR using the engineer menu and then rebooted the router by unplugging etc. Have connected it to our Router (Not Sky) succesfully but can not access any apps at all still despite all the help I have read claiming that these should still be available despite having no satelite signal.

Can plug the satelite feed directly into the TV which allows us to view Freesat so the satelite is "working". We have an engineer visit on Saturday to complete the home move but does anyone know of anything that we can do between then and now which would at least allow us to watch some of our recordings?

@Masrat1 how long has your box been disconnected from the satelitte. If it's been more than a few days then the box will not allow you to view anything as it needs a periodic refresh from the satelitte to keep the box alive. If it doesn't get this then afraid you will not be able to use the box at all until as @Quoman7 says when the engineer arrives.

Re: No Satelite signal and no access to any recordings/apps

Masrat1 — Tue, 30 Nov 2021 12:11:26 GMT

Thank you, wasn't informed about that when I booked my home move. The lady I spoke to when I booked the move seemed to suggest it should just be "plug and play" and that the engineer was a back up I could cancel in case it didn't work.

Slightly annoying the box is useless and I can't even view recordings or apps without a connection, but it is what it is. Gives me an excuse to connect the xbox up ASAP 😂

Re: No Satelite signal and no access to any recordings/apps

Masrat1 — Tue, 30 Nov 2021 12:12:53 GMT

When I first got the message, not even an hour. Now it's been 4 days!

Re: No Satelite signal and no access to any recordings/apps

Godfrey — Tue, 30 Nov 2021 14:38:49 GMT

@Masrat1 wrote:.........Just moved into a new build flat with a communal dish with Sky Q access. Moved my box across and changed the LNB settings to SCR using the engineer menu and then rebooted the router by unplugging etc.

After you changed the LNB setting from Wideband to SCR did you then remove mains power from your Sky Q receiver, wait a few seconds, and power it up again in order to allow it to configure itself to use the SCR mode of connection to whatever multiswitch your developer has installed.

If this 'New Build' communal Integrated Reception System (IRS) installation has been installed with modern dSCR multiswitches, then you should now be able to receive the required satellite transponders.

But, if your developer has saved a few pennies and only installed Legacy Universal LNB multiswitches then you will have to wait for a Sky Multiple Development Unit (MDU) trained engineer to hopefully be able to be given permission and access to the central communal IRS distribution cabinet that serves your flat, in order for them to be able to install a Unitron dCSS-422 Sky Q Plug-In adaptor.

Godfrey.

Re: No Satelite signal and no access to any recordings/apps

Masrat1 — Tue, 30 Nov 2021 14:45:29 GMT

Seems like it may be the second option there. Seems a shame for the engineer to come out to complete that as I actually want to "upgrade" to Sky Glass, but the person sorting the home move didn't allow me that option either before or during insisting this was the better way to do it!

Re: No Satelite signal and no access to any recordings/apps

Masrat1 — Tue, 30 Nov 2021 15:02:53 GMT

Sorry meant the Sky Q box, it has been rebooted several times. We have a few connections on a faceplate marked as Sky Q/1 and Sky 2 along with the usual TV aerial and radio sockets. Bit surprising they would use an older LNB if the sockets the install are for Sky Q, but I can believe they would cut costs in any way they could!

Re: No Satelite signal and no access to any recordings/apps

nigea99 — Tue, 30 Nov 2021 15:11:38 GMT

@Masrat1 wrote:

Sorry meant the Sky Q box, it has been rebooted several times. We have a few connections on a faceplate marked as Sky Q/1 and Sky 2 along with the usual TV aerial and radio sockets. Bit surprising they would use an older LNB if the sockets the install are for Sky Q, but I can believe they would cut costs in any way they could!

The LNB at the dish end in communal systems is likely to be a universal LNB with 4 separate outputs which are suitable for use with Freesat and SKY HD by default.

These outputs then go through separate equipment to be used by SKY Q

It may be that the equipment to use for SKY Q is there but your personal feed just not switched to use it - although it might not be present

Re: No Satelite signal and no access to any recordings/apps

Masrat1 — Tue, 30 Nov 2021 15:14:48 GMT

Ahh I see, thanks for the help guys 🙂

Re: No Satelite signal and no access to any recordings/apps

Raider999 — Tue, 30 Nov 2021 17:01:39 GMT

@Masrat1 From reports I have seen, Glass is certainly not an upgrade.

not sure why anyone who can have a dish would want Glass, unless you need a new TV - even then you should be aware it isn't a very high spec TV.

sky introduced Glass as a way of getting people who cannot have a dish to subscribe to Sky - personally I don't think it will take over from SkyQ, certainly not in the foreseeable future.

Re: No Satelite signal and no access to any recordings/apps

peng12 — Tue, 30 Nov 2021 21:24:43 GMT

Sorry if you already have but have you tried the fly lead from sat feed 2 on faceplate to sat feed 1 on the Q box?
im sure thats how it should be setup on scr mode