topic Sky q goes off in Archive

Sky q goes off

Gaz10uk — Tue, 30 Nov 2021 13:19:09 GMT

When I switch a socket on or my pond pump goes off or on with the timer the sky q box goes to a black screen then I have to press stand by to bring the box back on. It does not affect any of the other tv's in the house. Had electrician out today to check for faults and no faults found. Anyone else have this problem

Re: Sky q goes off

Quoman7 — Tue, 30 Nov 2021 13:23:31 GMT

@Gaz10uk wrote:

When I switch a socket on or my pond pump goes off or on with the timer the sky q box goes to a black screen then I have to press stand by to bring the box back on. It does not affect any of the other tv's in the house. Had electrician out today to check for faults and no faults found. Anyone else have this problem

Hi @Gaz10uk When you get the black screen, has the TV turned off, or is there a red light on the SKYQ box?

Re: Sky q goes off

Gaz10uk — Tue, 30 Nov 2021 13:32:12 GMT

No the tv stays on and message appears on screen the hdmi3 has no signal, sky box does not switch off light is still green. Just a black screen on tv and then to get picture back I have to press standby button

Re: Sky q goes off

Quoman7 — Tue, 30 Nov 2021 14:34:10 GMT

@Gaz10uk wrote:

No the tv stays on and message appears on screen the hdmi3 has no signal, sky box does not switch off light is still green. Just a black screen on tv and then to get picture back I have to press standby button

@Gaz10uk As there is still a green light on, on your SKYQ box, it may suggest it could be the TV that is losing connection with the SKYQ box, if your TV is a smart TV try updating the firmware on it, and also reboot it by turning the power off at the socket for 30 sec then turn back on to reboot?

You can also reboot the main SKYQ box at the same time?

Is the standby button you press, the power on/off button on the SKYQ remote?

Or the one on the remote for your TV?

Re: Sky q goes off

Gaz10uk — Tue, 30 Nov 2021 14:43:45 GMT

If I unplug the sky box and turn sockets or run pond pump the tv is fine. It's only when sky box is on that the tv goes to a black screen as per attached pic. It's the sky remote I use to put the box into standby and then turn back on. As per pic green light is still on the sky box

Re: Sky q goes off

Quoman7 — Tue, 30 Nov 2021 14:49:34 GMT

@Gaz10uk wrote:

If I unplug the sky box and turn sockets or run pond pump the tv is fine. It's only when sky box is on that the tv goes to a black screen as per attached pic. It's the sky remote I use to put the box into standby and then turn back on. As per pic green light is still on the sky box

Hi @Gaz10uk Try changing the video output from the SKYQ box to 1080i

If your SKYQ box is set for UHD output, then your TV HDMI in socket needs to be set up for UHD, or use a different HDMI socket for the SKYQ box, you will need to look at the TV instuctions for this?