topic Re: SkyQ Pause Screen - OLED Burn Risk in Archive

SkyQ Pause Screen - OLED Burn Risk

MorvenH — Thu, 25 Nov 2021 19:48:20 GMT

I noticed when a programme is paused for a prolonged time on our SkyQ mini box this is now displayed (image not mine, taken from the twitter thread here https://twitter.com/rsmck/status/1463948162561937416) from someone experiencing the same issue.

The white background is at near full brightness. This is asking to cause screen burn on OLED TVs.

The replies to that thread are hysterial too;

"Hi Ross As our main Sky logo is white this is why you will be seeing this. Thanks, Chloe"

"I can assure you Ross, we wouldn't add something to our TVs that would be damaging at all so no need to worry about that. Thanks, Emma"

Do the people who work at Sky really not understand what an OLED TV is?

Do the developers that build this software not understand the damage this can cause?

Re: SkyQ Pause Screen - OLED Burn Risk

AndrueCope — Thu, 25 Nov 2021 21:17:26 GMT

Maybe if you're not going to be watching for a while, turn the equipment off?

That'll save energy as well avoiding damage from burn in.

Anyway, according to this.

"OLED Image Retention or Burn-In: Burn-in and image retention are possible on virtually any display. However, with an LG OLED TV, any risk of burn-in or image retention have been addressed through the use of technology that not only helps protect against damage to the screen, but features self-healing properties so that any short-term image retention that may occur is quickly rectified. It is rare for an average TV consumer to create an environment that could result in burn-in. Most cases of burn-in in televisions is a result of static images or on-screen elements displaying on the screen uninterrupted for many hours or days at a time"

Although my initial comment is meant to be light hearted if you are leaving your TV equipment idling for 'many hours or days at a time' you should probably be ashamed of the power wasted and pollution being generated.

And

"Permanent burn-in requires extreme usage. It takes many hours or even days of the TV being constantly on at peak brightness levels for burn-in to occur."

Re: SkyQ Pause Screen - OLED Burn Risk

PeteRG41 — Thu, 25 Nov 2021 21:49:23 GMT

Rtings.com have conducted rigorous long term tests on OLED burn in and concluded that modern OLED TVs news hundreds of hours worth of static images to prompt burn in artifacts.

The chances are you'll change to a new TV naturally long before there's any chance of burn-in.

Just don't worry about it.

Re: SkyQ Pause Screen - OLED Burn Risk

LGUser — Thu, 25 Nov 2021 22:19:24 GMT

@MorvenH That image that was posted to Twitter is not what you get when you pause a mini. You get the image youpaused on plus the mini display that does go away after 15 minutes. If you have your OLED set correctly, with the same static image, it will dim after a few minutes. It's not a big deal unless you leave the TV on and the image paused for long enough. If you were going to leave the TV with a static image on screen for long enough to cause burn-in, you'd be best to turn off the TV.

This is really a non-issue. If it's live TV that's paused, it will continue after an hour. There is no need to worry about burn-in on paused content because any issue is 100% user error.

Re: SkyQ Pause Screen - OLED Burn Risk

MorvenH — Thu, 25 Nov 2021 22:23:38 GMT

@LGUser it is what you get when you pause the mini box... although I didn't take that image I know the person who posted it, and reproduced the same on our mini.

The amount of times I've paused the TV when the phone rings or some other distraction and forgot about it is not insignificant. When you do this in any of the TV's own apps it displays a screensaver with fireworks that keep the panel mostly blank and even then is very dim.

Tried the same thing just now on the mini box here and it displayed that image, full brightness.

Re: SkyQ Pause Screen - OLED Burn Risk

MorvenH — Thu, 25 Nov 2021 22:27:15 GMT

@AndrueCope wrote:
Maybe if you're not going to be watching for a while, turn the equipment off?

That'll save energy as well avoiding damage from burn in.

It's my TV, and my power, I'll use it however I want. "the customer is using the equipment wrongly" is not an acceptable answer here.

Anyway, according to this.

"OLED Image Retention or Burn-In: Burn-in and image retention are possible on virtually any display. However, with an LG OLED TV, any risk of burn-in or image retention have been addressed through the use of technology that not only helps protect against damage to the screen, but features self-healing properties so that any short-term image retention that may occur is quickly rectified. It is rare for an average TV consumer to create an environment that could result in burn-in. Most cases of burn-in in televisions is a result of static images or on-screen elements displaying on the screen uninterrupted for many hours or days at a time"

Although my initial comment is meant to be light hearted if you are leaving your TV equipment idling for 'many hours or days at a time' you should probably be ashamed of the power wasted and pollution being generated.

And

"Permanent burn-in requires extreme usage. It takes many hours or even days of the TV being constantly on at peak brightness levels for burn-in to occur."

"many hours" by accident is not that unlikely. I've paused the TV to respond to a phone call before that's required me to then go out urgently. Whether or not I remember to turn the TV off is largely irrelevant but now it could damage my TV, as a result of a change Sky have made.

Re: SkyQ Pause Screen - OLED Burn Risk

LGUser — Thu, 25 Nov 2021 22:30:21 GMT

@MorvenH wrote:
@LGUser it is what you get when you pause the mini box... although I didn't take that image I know the person who posted it, and reproduced the same on our mini.

The amount of times I've paused the TV when the phone rings or some other distraction and forgot about it is not insignificant. When you do this in any of the TV's own apps it displays a screensaver with fireworks that keep the panel mostly blank and even then is very dim.

Tried the same thing just now on the mini box here and it displayed that image, full brightness.

How long did it take to display that image and was it on live TV or something recorded? What firmware is your mini running? It did not do that with Q180 which is the recenly released firmware.

I have an LG OLED C1 and I have it set to dim static images. So when I pause Sky Q, it will dim the screen.

Re: SkyQ Pause Screen - OLED Burn Risk

stereohaven — Fri, 26 Nov 2021 07:48:33 GMT

Have to admit I have never seen that on our mini (goes off to test it...)

As others have said, you do have to work pretty hard to get burn in on an OLED these days, even my 2016 version has things like "pixel shift" to prevent it.

That said, I have never understood why Sky didn't implement a promotional screen saver on Q like they have with Glass. The Netflix app on the box does it well, if you are on the main screen and haven't selected anything to watch it starts cycling through promotional shots for shows and movies.

Re: SkyQ Pause Screen - OLED Burn Risk

PeteRG41 — Fri, 26 Nov 2021 07:59:16 GMT

LG TVs do have a screen saver feature that kicks in after nothing has happened on screen for a while.

I'm not sure why a paused Sky picture doesn't allow the screen saver to start.

Re: SkyQ Pause Screen - OLED Burn Risk

simon194 — Fri, 26 Nov 2021 08:22:14 GMT

@PeteRG41 wrote:
LG TVs do have a screen saver feature that kicks in after nothing has happened on screen for a while.

I'm not sure why a paused Sky picture doesn't allow the screen saver to start.

My new Philps OLED has a screensaver that kicks in after a couple of minutes. It's a bit of a pain because the interval can't be changed. I would prefer it start after a longer time because it can kick in if a programme shows one of those panoramic shots with very little motion in it.

Re: SkyQ Pause Screen - OLED Burn Risk

Chodley — Fri, 26 Nov 2021 08:27:04 GMT

You shouldn't need the TV to have to compensate for disastrous design decisions from source devices. 15 minutes of the bright blue playback bar is bad enough. How about 1 minute? How about the entire image gets dimmed or a proper screensaver kicks in?

pixel shifting isn't going to help much with a 90% bright white image on the screen.

Whoever designed this is off their heads and those responses from the twitter team are frankly embarassing for a company that projects an image of technology leadership.

I have never seen this screen (I'm on Q170) but I believe the person who posted it.

Re: SkyQ Pause Screen - OLED Burn Risk

MorvenH — Fri, 26 Nov 2021 08:50:06 GMT

The LG screensaver - I think - only works on LGs own apps? I've never seen it with an external input only using Netflix on the LG directly.

Re: SkyQ Pause Screen - OLED Burn Risk

LGUser — Fri, 26 Nov 2021 08:55:28 GMT

I tested my mini runnung Q180 and Ido not get the Sky logo on screen. What I get is the image that I pased on. So really, I have no idea whre that Sky image comes from.

Re: SkyQ Pause Screen - OLED Burn Risk

Chodley — Fri, 26 Nov 2021 09:03:41 GMT

No one has explained how long it was paused for have they? Unless it's further down that twitter thread

Re: SkyQ Pause Screen - OLED Burn Risk

stereohaven — Fri, 26 Nov 2021 10:15:29 GMT

@PeteRG41 wrote:
LG TVs do have a screen saver feature that kicks in after nothing has happened on screen for a while.

I'm not sure why a paused Sky picture doesn't allow the screen saver to start.

Mine doesn't (2016 B6), unless you are using the TVs inbuilt apps and even then it only works with some of them.

Re: SkyQ Pause Screen - OLED Burn Risk

paulw12345 — Fri, 26 Nov 2021 10:38:50 GMT

Oled retention is an aging process, it adds up cumulatively over time and canot be reversed as those pixels lit up age more than their neighbours, so even 1minute a day will add up.....

My 2016 B6 shows netflix logo only on an orange background

Re: SkyQ Pause Screen - OLED Burn Risk

rscott — Fri, 26 Nov 2021 11:26:26 GMT

Has anyone been able to replicate this? If so, how long did you have to leave it paused for and which software version is on your mini.

Re: SkyQ Pause Screen - OLED Burn Risk

PeteRG41 — Fri, 26 Nov 2021 14:11:27 GMT

[removed] Sky don't use these kinds of screens as screen savers.

You'll only see this if you pause a screen with this content and wait for the blue bar at the bottom to go away (as it does after a minute or so).

You do get people on social media post things just to get a reaction or drive up some adverse comments.

Re: SkyQ Pause Screen - OLED Burn Risk

best+of+the+best — Fri, 26 Nov 2021 12:22:50 GMT

@MorvenH This part of your post

"Whether or not I remember to turn the TV off is largely irrelevant but now it could damage my TV, as a result of a change Sky have made."

The above part is relevant if you want to make a claim for Screen Burn but seeing as you admit that you pause the tv whilst taking a phone call then you may need to go out urgently

I don't have an OLED tv but if I've knowingly paused the Sky Q box to answer the phone then nipped out I'm responsible for my tv not Sky

My LG tv allows me to turn the screen off or I can turn the tv off completely with the LG magic remote leaving the Sky Q box happily paused until I return.

And I often wonder why some TV manufacturers don't have a screen burn warranty now reading your post I've found the answer.

Re: SkyQ Pause Screen - OLED Burn Risk

LGUser — Fri, 26 Nov 2021 12:40:22 GMT

@PeteRG41 wrote:
A Sky employee in the closed section of the community has confirmed the image in the first post here to be fake. Sky don't use these kinds of screens as screen savers.

You'll only see this if you pause a screen with this content and wait for the blue bar at the bottom to go away (as it does after a minute or so).

You do get people on social media post things just to get a reaction or drive up some adverse comments.

The blue bar goes away I think in about 15 minutes unless you press the back button.