topic Re: Disney oops something went wrong in Archive

Disney oops something went wrong

Rachel0404 — Wed, 24 Nov 2021 16:10:26 GMT

I got sky q installed again today however the Disney app will load but not okay.

the message 'oops something went wrong please try again later appears'

i have logged in and out etc to no avail

Re: Disney oops something went wrong

Laing1 — Wed, 24 Nov 2021 17:02:17 GMT

@Rachel0404 wrote:

Hi

I got sky q installed again today however the Disney app will load but not okay.

the message 'oops something went wrong please try again later appears'

i have logged in and out etc to no avail

@Rachel0404 Have you tried rebooting your box ie

unplug your box from the wall for 30 seconds
then
plug it back in again
and
follow the onscreen instructions

Re: Disney oops something went wrong

Rachel0404 — Wed, 24 Nov 2021 17:53:23 GMT

Hi yes I have unplugged everything and still not working

Re: Disney oops something went wrong

Laing1 — Wed, 24 Nov 2021 18:01:48 GMT

@Rachel0404 wrote:

Hi yes I have unplugged everything and still not working

@Rachel0404 you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

It can take sometime for this to work