topic Re: Hi why does sky keep trying to take my bill payment when I’ve already paid it. in Archive

Hi why does sky keep trying to take my bill payment when I’ve already paid it.

Cps — Mon, 07 Mar 2022 23:03:14 GMT

Hi why does sky keep trying to take my bill payment when I’ve already paid it.

Re: Hi why does sky keep trying to take my bill payment when I’ve already paid it.

Mark39 — Mon, 07 Mar 2022 23:17:34 GMT

Because the system is automated. It's not necessary or desirable to make additional payments when there's a direct debit or regular card payment set up.

Re: Hi why does sky keep trying to take my bill payment when I’ve already paid it.

SKY1992bf — Mon, 07 Mar 2022 23:17:52 GMT

@Cps if you have a continuous payment setup the automatic payment process starts 4 working days before payment due date, so if you make a manual payment after the process has started it can't be stopped

you will need to make sure that funds are available and let the payment be taken and then you can contact sky a request a refund of the overpayment