topic Re: Sky q. No sound hdmi cat transmitter in Archive

Sky q. No sound hdmi cat transmitter

FisherD123 — Tue, 23 Nov 2021 16:09:23 GMT

Can anyone help me.

i've just moved home and the sky engineer has been today to connect the sky Q box but he couldn't get the sound working.

The skybox is connected in the attic via a transmitter. It looks like HDMI to ethernet connection.

can anyone help solve this issue please.

Re: Sky q. No sound hdmi cat transmitter

PeteRG41 — Tue, 23 Nov 2021 16:12:29 GMT

It might take a while for your picture to appear. I assume it's a photo of the connector in question.

Re: Sky q. No sound hdmi cat transmitter

FisherD123 — Tue, 23 Nov 2021 16:22:37 GMT

The sky picture is perfect. It's just there is no sound.

The photo in my post is of the connector in the attic into the q box. It is a hdmi splitter into 2 Ethernet cables. Then the Ethernet cables comes down to another hdmi splitter into the back of the tv.

Re: Sky q. No sound hdmi cat transmitter

GD1 — Tue, 23 Nov 2021 16:25:18 GMT

@FisherD123 wrote:
Can anyone help me.

i've just moved home and the sky engineer has been today to connect the sky Q box but he couldn't get the sound working.

The skybox is connected in the attic via a transmitter. It looks like HDMI to ethernet connection.
can anyone help solve this issue please.

What happens when you connect Sky Q box direct to your TV? If your using a 3rd party device to transmit the signal then it may well be that device is faulty.

Re: Sky q. No sound hdmi cat transmitter

TimmyBGood — Tue, 23 Nov 2021 16:26:18 GMT

@FisherD123

I'm surprised they chose to go ahead with the install: kit like that usually causes them to run away.

Your best bet is to try toggling between the different audio format options in Q.

Re: Sky q. No sound hdmi cat transmitter

FisherD123 — Tue, 23 Nov 2021 16:28:16 GMT

Thanks. I did try all options in the audio settings but no joy.

Re: Sky q. No sound hdmi cat transmitter

TimmyBGood — Tue, 23 Nov 2021 16:43:54 GMT

@FisherD123

OK, so it's a Q box actually in the attic (on the end of a dish feed) and then HDMI-over-ethernet to the set? How are you controlling it?

Re: Sky q. No sound hdmi cat transmitter

TimmyBGood — Tue, 23 Nov 2021 16:47:46 GMT

@FisherD123

And neither output from the HDMI adapter goes into that TP-Link switch, I hope...

Re: Sky q. No sound hdmi cat transmitter

FisherD123 — Tue, 23 Nov 2021 19:25:20 GMT

Yes it's plugged into the attic direct to the sky cable.

There is no cable into the TP link which is the sky eye I assume.

In terms of turning the TV over there was a USB coming through the cables that connected to the back of the TV and this seem to control the TV in the lounge without the need of a sky Eye connected

or maybe it's the ethernet cables coming through to the HDMI splitter, God knows as I am not technical. This house is a bit of a minefield that we have just moved into.