https://helpforum.sky.com/t5/Archive/Returning-equipment/m-p/3941682#M777246 <P>I did have the receipt but once's I heard no word back I miss placed it now. I went to the post office and they can't help me as I don't remember the exact date I was in but I put the label on the boxs that sky sent me in the return boxs so I'm sure they would be fit to see it scanned and sent off?&nbsp;</P> Thu, 03 Mar 2022 22:41:22 GMT Sinead+123 2022-03-03T22:41:22Z https://helpforum.sky.com/t5/Archive/Returning-equipment/m-p/3941671#M777244 <P>Hi I send my sky equipment back in December and I never received any information that they got it are they didn't get it so today the lifted money from my account to say that they never received it this near 2 and half months later this is a fault on there side that it wasn't marked off as received so I don't know why I'm paying for it when Iv done my bit and sent all back what was ment to go back to sky&nbsp;</P> Thu, 03 Mar 2022 22:31:58 GMT https://helpforum.sky.com/t5/Archive/Returning-equipment/m-p/3941671#M777244 Sinead+123 2022-03-03T22:31:58Z https://helpforum.sky.com/t5/Archive/Returning-equipment/m-p/3941674#M777245 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3534485">@Sinead+123</a>&nbsp;wrote:<BR /><P>Hi I send my sky equipment back in December and I never received any information that they got it are they didn't get it so today the lifted money from my account to say that they never received it this near 2 and half months later this is a fault on there side that it wasn't marked off as received so I don't know why I'm paying for it when Iv done my bit and sent all back what was ment to go back to sky&nbsp;</P><HR /></BLOCKQUOTE><UL><LI>Do you have proof of postage as without it there is no guarantee of refund?</LI><LI>This happens quite often and refunds are made if you contact Sky or wait for someone to escalate your post to them.</LI></UL> Thu, 03 Mar 2022 22:36:38 GMT https://helpforum.sky.com/t5/Archive/Returning-equipment/m-p/3941674#M777245 TechmanagerMal 2022-03-03T22:36:38Z https://helpforum.sky.com/t5/Archive/Returning-equipment/m-p/3941682#M777246 <P>I did have the receipt but once's I heard no word back I miss placed it now. I went to the post office and they can't help me as I don't remember the exact date I was in but I put the label on the boxs that sky sent me in the return boxs so I'm sure they would be fit to see it scanned and sent off?&nbsp;</P> Thu, 03 Mar 2022 22:41:22 GMT https://helpforum.sky.com/t5/Archive/Returning-equipment/m-p/3941682#M777246 Sinead+123 2022-03-03T22:41:22Z https://helpforum.sky.com/t5/Archive/Returning-equipment/m-p/3941769#M777247 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3534485">@Sinead+123</a>&nbsp;</P> <P>I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.</P> <P><BR />This link explains how this works:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.</P> Fri, 04 Mar 2022 05:44:48 GMT https://helpforum.sky.com/t5/Archive/Returning-equipment/m-p/3941769#M777247 caesarome 2022-03-04T05:44:48Z https://helpforum.sky.com/t5/Archive/Returning-equipment/m-p/3941860#M777248 <P>Thank you for escalating this. We have now sent an invite to chat</P> Fri, 04 Mar 2022 08:58:34 GMT https://helpforum.sky.com/t5/Archive/Returning-equipment/m-p/3941860#M777248 Mr+Flibbles+86 2022-03-04T08:58:34Z