topic Re: Sky Q on demand services not working. in Archive

Sky Q on demand services not working.

dawy — Sun, 23 May 2021 13:52:50 GMT

sky Q fitted yesterday but no on demand services working. It just says I need to upgrade my subscription. Spoken to sky twice now and I have tried everything they have asked us to do and still doesn't work. 🤷🏼‍♀️ Very frustrating.

Re: Sky Q on demand services not working.

TechmanagerMal — Sun, 23 May 2021 13:54:45 GMT

@dawy wrote:
sky Q fitted yesterday but no on demand services working. It just says I need to upgrade my subscription. Spoken to sky twice now and I have tried everything they have asked us to do and still doesn't work. 🤷🏼‍♀️ Very frustrating.

Are you trying to download in HD when you only have SD available in your package?

Re: Sky Q on demand services not working.

dawy — Sun, 23 May 2021 14:02:53 GMT

Tried this as suggested by sky and still not working in SD or HD.

Re: Sky Q on demand services not working.

TechmanagerMal — Sun, 23 May 2021 14:05:03 GMT

@dawy wrote:
Tried this as suggested by sky and still not working in SD or HD.

Call them and ask if they will perform a "callback" it's a means of refreshing your Sky Package implementation.

Re: Sky Q on demand services not working.

dawy — Sun, 23 May 2021 14:13:28 GMT

Thank you, they did this yesterday. They said it could take up to 4 hours to work but still nothing today.

Re: Sky Q on demand services not working.

TechmanagerMal — Sun, 23 May 2021 14:33:05 GMT

@dawy wrote:
Thank you, they did this yesterday. They said it could take up to 4 hours to work but still nothing today.

Did you get Sky to try what was reported as a cure by @Garf999 in the post above your in this thread - New Sky q box saying to upgrade subscription - Page 2 - Sky Community

Re: Sky Q on demand services not working.

Lisa-P1987 — Sun, 23 May 2021 14:39:08 GMT

Hi there, we are aware of some customers who are experiencing this issue with the on demand.

If you have followed all the online steps and suggestions, then it is most likely part of the known issue we are investigating. We hope to get it resolved in a software update soon.

Re: Sky Q on demand services not working.

dawy — Sun, 23 May 2021 15:12:24 GMT

Thank you they have just tried but still not working.

Re: Sky Q on demand services not working.

dawy — Sun, 23 May 2021 15:20:03 GMT

@Lisa-P1987 thank you, I hope it's sorted asap

Re: Sky Q on demand services not working.

Anti-bac — Sun, 14 Nov 2021 12:57:38 GMT

I'm having the issue again where it's telling me I need to upgrade my package when I try to download on demand shows but I do have the required subscription? I've done the software update etc and still won't work. Can anyone help please? Thanks

Re: Sky Q on demand services not working.

caesarome — Sun, 14 Nov 2021 13:02:46 GMT

@Anti-bac

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Sky Q on demand services not working.

Lisa-P1987 — Sun, 14 Nov 2021 16:02:29 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Sky Q on demand services not working.

Mr+Flibbles+86 — Wed, 17 Nov 2021 08:41:18 GMT

Update – Thanks for chatting to us. We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks