topic Re: Consistent broadband disconnection in Archive

Consistent broadband disconnection

KP2021 — Sun, 07 Nov 2021 14:49:10 GMT

The Box will not stay connected to the broadband. It also will not see the 5g. All other devices have no issues seeing both 2g and 5g and the broadband service has been constant with no interruptions. Please help!!

Re: Consistent broadband disconnection

Melancholic — Sun, 07 Nov 2021 15:01:52 GMT

@KP2021

Hsave you gone through the usual reboots, including your broadband? Also, are you in a position to try and hardwire the box straight into a router?

Re: Consistent broadband disconnection

MightyQuinn — Sun, 07 Nov 2021 15:05:34 GMT

Hi @KP2021 Who provides your broadband? Just in case you are not aware, the Sky Q Main box will only connect to the 2.4 GHz band unless it is Sky broadband.

Re: Consistent broadband disconnection

KP2021 — Sun, 07 Nov 2021 15:12:52 GMT

The internet connection is fine once we retype the password in, which suggests it's not the router.

We are with EE. None of our other devices have an issue. We are not able to hardwire it no. We are only able to connect to the 2G part of our internet anyway.

If we reboot the box it can automatically re-establish a connection but we shouldn't have to be doing that.

Re: Consistent broadband disconnection

Melancholic — Sun, 07 Nov 2021 15:14:31 GMT

@KP2021

If you have tried everything, then maybe an oracle can escalate your query with a Sky employee.

Re: Consistent broadband disconnection

KezzaRed — Sun, 07 Nov 2021 16:58:59 GMT

Mine was exactly the same, got BT, and same with mini's. Set your router on the 2.4ghz to a static channel, i now use 6 as my neighbour uses 1 & 11. It's been pretty solid since i did this and everything else on the 2.4 is fine too