topic Re: Sky Q and magic eye reply in Archive

Sky Q and magic eye

WinchTrish — Thu, 18 Mar 2021 22:28:54 GMT

My sky Q box is now located in a cupboard and my TV on the wall. My remote will not work unless I have the cupboard door open and it is not a metal or glass cupboard door. If I purchase a magic eye, do you know if this will work? I do have additional sky boxes upstairs. I'm hoping someone can help before I go down the route of purchasing the magic Eye.

Re: Sky Q and magic eye

caesarome — Thu, 18 Mar 2021 22:33:36 GMT

A magic eye will not work with a Sky Q box.

If your remote is a bluetooth one that is should still be able to work the box.

Re: Sky Q and magic eye

nigea99 — Fri, 19 Mar 2021 06:35:44 GMT

@WinchTrish all SKy remotes for some time have been bluetooth so I am guessing your current remote is not properly paired and working in Infrared mode.

My main box, although not in a cupboard is behind all my other equipment and out of line of sight and works perfectly - my Old SKY + box in the same position needed an IR repeaeter similar to the magic eye to work

I actually did an experiment with my bluetooth remote and was able to use it outiside the rear of my house when my Tv is in the front of my front room with 2 walls in between.

If you need to reset your remote press 7 & 9 together intil it blinks 4 times them press 1 & 3 together to pair with your box. You will need to find the code for your TV again.

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

Re: Sky Q and magic eye reply

WinchTrish — Sat, 20 Mar 2021 10:50:54 GMT

Thank you - I do have a Bluetooth remote but this is not working through the cupboard doors. I will however try the steps you have suggested. Many thanks

Re: Sky Q and magic eye

WinchTrish — Sun, 04 Apr 2021 08:32:44 GMT

Thank you for your help, it worked.

Re: Sky Q and magic eye

Broadway1514 — Sat, 06 Nov 2021 22:15:50 GMT

ive had the same problem and tried this method but the control still won't work. Any idea what else I can try or why it won't work?

thanks

Re: Sky Q and magic eye

WinchTrish — Sun, 07 Nov 2021 12:45:37 GMT

Is yours a Bluetooth controller? Once paired, mine worked through the door but the normal Sky Controller won't.

Re: Sky Q and magic eye

TimmyBGood — Sun, 07 Nov 2021 14:08:03 GMT

@Broadway1514

If the remote handset has a microphone button then it's a Bluetooth model, and will work within range when properly paired. Without that button it's infrared only and needs line of sight to the box.