topic Re: Missing channel in Archive

Missing channel

stephi192 — Tue, 12 Oct 2021 09:35:04 GMT

So lately all my music channels seem to be messed up. On the Magic channel it plays the box and on kerrang it plays the box also... what do indonto fix this??

Re: Missing channel

daveNOS — Tue, 12 Oct 2021 09:54:40 GMT

@stephi192 There is nothing you can do, there was a fire at the distribution centre run by Red Bee Media who are responsible for those channels(plus channel 4 and 5), they are still working on fixing the issues the fire supression system caused.

Re: Missing channel

GD1 — Tue, 12 Oct 2021 10:29:52 GMT

@stephi192 There is nothing you can do, the channels are duplicated due to this issue https://rxtvinfo.com/2021/sustaining-service-for-box-plus-network

Re: Missing channel

stephi192 — Tue, 12 Oct 2021 11:48:09 GMT

Thank you 🙂 its just nice knowing its nothing I did lol

Re: Missing channel

Doc5907 — Tue, 12 Oct 2021 11:49:08 GMT

@daveNOS wrote:
@stephi192 There is nothing you can do, there was a fire at the distribution centre run by Red Bee Media who are responsible for those channels(plus channel 4 and 5), they are still working on fixing the issues the fire supression system caused.

Must've been a towering inferno of a fire if they still haven't fixed it...🙄

Re: Missing channel

daveNOS — Tue, 12 Oct 2021 12:13:12 GMT

@Doc5907 Not really, it could just be down to lack of replacement parts.

Re: Missing channel

LGUser — Tue, 12 Oct 2021 15:19:12 GMT

@daveNOS wrote:
@Doc5907 Not really, it could just be down to lack of replacement parts.

I agree that it could be an issue with relacement parts.

Towrds the end of July, I asked Sky about getting a 2TB UHD/HDR box and they did not have any available due to availability problems. Sky finally did get the parts needed when I asked towards the end of Septmber.

PS5 & Xbox One X are hard to get a hold of due to supply issues.

Re: Missing channel

SJ+Thomas — Sat, 30 Oct 2021 10:59:48 GMT

I am having the same trouble, this appears to have been happening for about 3 weeks now.

have you managed to resolve this problem?

Re: Missing channel

GD1 — Sat, 30 Oct 2021 11:15:14 GMT

@SJ+Thomas wrote:
I am having the same trouble, this appears to have been happening for about 3 weeks now.

have you managed to resolve this problem?

The responses above explain what the issue is, no customer can resolve it as it is down to the channels themselves.

Re: Missing channel

SJ+Thomas — Sat, 30 Oct 2021 11:18:19 GMT

I have spoken to Sky and they are aware of this problem that has been ongoing for 3 weeks. They are stilll working on it. From the sounds of it they don't know what has gone on. They will hopefully have this resolved as soon as they can