topic Re: Message says I can’t watch tv at the moment there is a connectivity problem. in Archive

Message says I can’t watch tv at the moment there is a connectivity problem.

Satnight — Sat, 17 Apr 2021 19:55:58 GMT

Message says I "can’t watch tv at the moment there is a connectivity problem" when watching a cinema recording. All other channels etc work. Have really set box, checked software. Only post I can find d in similar topic were told to call sky, call but system just hangs up on me!!

The faulty recording will also not delete.

thanks

Re: Message says I can’t watch tv at the moment there is a connectivity problem.

pjhaahl — Sat, 17 Apr 2021 19:57:34 GMT

@Satnight

Does your Sky box have ticks next to Network and Internet Connection in the settings?

Re: Message says I can’t watch tv at the moment there is a connectivity problem.

Satnight — Sat, 17 Apr 2021 20:00:48 GMT

Yes. Both ticks there

Re: Message says I can’t watch tv at the moment there is a connectivity problem.

Satnight — Sat, 17 Apr 2021 20:03:18 GMT

@pjhaahl Hi, yes both ticks there.

Re: Message says I can’t watch tv at the moment there is a connectivity problem.

oldfella — Sat, 17 Apr 2021 20:03:33 GMT

@Satnight wrote:

Yes. Both ticks there

Hi @Satnight

Try a Reset Settings in the hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
Press 1 & 3 together on the remote and follow onscreen instructions to re pair

Re: Message says I can’t watch tv at the moment there is a connectivity problem.

pjhaahl — Sat, 17 Apr 2021 20:06:49 GMT

@Satnight wrote:
@pjhaahl Hi, yes both ticks there.

Well that rules out an actual connectivity problem then! You may have to resort to calling sky. Just say technical to the automated system and stay on the line.

Re: Message says I can’t watch tv at the moment there is a connectivity problem.

Satnight — Sat, 17 Apr 2021 20:07:29 GMT

@oldfella @Thanks, but it says when putting in 001 etc but to continue unless being instructed by any themselves!

Re: Message says I can’t watch tv at the moment there is a connectivity problem.

oldfella — Sat, 17 Apr 2021 20:16:30 GMT

@Satnight wrote:

@oldfella @Thanks, but it says when putting in 001 etc but to continue unless being instructed by any themselves!

That's because it is the Hidden menu @Satnight

Obviously here you need to take care as you can do factory reset etc which loses recordings.

This is why I gave simple explicit instructions to only carry out the Reset Settings.

There are many fixes in this hidden menu and it's widely used by users to refresh Apps, turn off WiFi etc.

Re: Message says I can’t watch tv at the moment there is a connectivity problem.

Binkle29 — Fri, 29 Oct 2021 18:56:23 GMT

Thank you @Satnight! This worked for me! 👍🏻