topic Re: Viewing card issue in Archive

Viewing card issue

Kvs2001 — Wed, 04 Aug 2021 13:11:09 GMT

My Sky viewing card won't stay in the side of the Q box and will pop out at random times and won't resit back in. Anyone help?

Re: Viewing card issue

MightyQuinn — Wed, 04 Aug 2021 13:15:06 GMT

Hi @Kvs2001 So it doesn't "click" into place? If the mechanism is faulty then it means a new box so you will need to contact Sky. Duct tape?

Re: Viewing card issue

Kvs2001 — Wed, 04 Aug 2021 13:18:11 GMT

No not clicking in at all, got a book holding the card in. Given it's less 6 months old I'd have expected it to have been better. I'll get onto customer services and hope to get it resolved.
Thank you

Re: Viewing card issue

MightyQuinn — Wed, 04 Aug 2021 13:22:09 GMT

Hi @Kvs2001 It doesn't matter how old it is as it is loaned by Sky. Also no need to hope as they will replace their own box free of charge. Just get watching those recordings as they will go with the box swap.

Re: Viewing card issue

Doc5907 — Wed, 04 Aug 2021 14:00:10 GMT

@MightyQuinn wrote:
Hi @Kvs2001 It doesn't matter how old it is as it is loaned by Sky. Also no need to hope as they will replace their own box free of charge. Just get watching those recordings as they will go with the box swap.

I think it does matter and for such failures to occur in less than 6 months reflects badly on the build quality of the Sky Q box

Re: Viewing card issue

Gillian+Dickson — Thu, 21 Oct 2021 18:23:20 GMT

my tv is telling me to put the viewing card in but it's not been take out. Can you help?

thanks

Re: Viewing card issue

Rawsheea — Fri, 29 Oct 2021 12:01:38 GMT

I need a new box and card ASAP please. Thanks