topic Re: sky crime on demand hd/sd option in Archive

sky crime on demand hd/sd option

LLOYDL123 — Fri, 10 Sep 2021 09:13:17 GMT

HI , Got a question i want to watch killer in my village on my sky q box , ive found the newest series and am not paying for HD so i select the sd version, but it wont let me watch just says upgrate, totally lost.

Re: sky crime on demand hd/sd option

caesarome — Fri, 10 Sep 2021 12:31:28 GMT

@LLOYDL123

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: sky crime on demand hd/sd option

Lisa-P1987 — Fri, 10 Sep 2021 12:34:36 GMT

Thanks for escalating this. We have now sent an invite to chat 🙂

Re: sky crime on demand hd/sd option

LLOYDL123 — Fri, 10 Sep 2021 12:35:16 GMT

Much appreciated.

Re: sky crime on demand hd/sd option

RikV — Fri, 29 Oct 2021 06:50:48 GMT

Hi, did you resolve this as I'm having a similar problem. Don't have HD package and trying to watch programs on Sky Crime but not getting the option to download in SD. Have changed the preferences to SD but still no joy just getting the upgrade message. Thanks Richard

Re: sky crime on demand hd/sd option

TechmanagerMal — Fri, 29 Oct 2021 07:25:57 GMT

@RikV wrote:
Hi, did you resolve this as I'm having a similar problem. Don't have HD package and trying to watch programs on Sky Crime but not getting the option to download in SD. Have changed the preferences to SD but still no joy just getting the upgrade message. Thanks Richard

"Bumped" to the top for possible escalation?

Re: sky crime on demand hd/sd option

Laing1 — Fri, 29 Oct 2021 08:27:36 GMT

@RikV wrote:

Hi, did you resolve this as I'm having a similar problem. Don't have HD package and trying to watch programs on Sky Crime but not getting the option to download in SD. Have changed the preferences to SD but still no joy just getting the upgrade message. Thanks Richard

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat

Re: sky crime on demand hd/sd option

Tom-W19 — Fri, 29 Oct 2021 09:31:45 GMT

Thanks for escalating. We've sent an invite to RikV.