SKY Q & Minibox

casperrn — Wed, 27 Oct 2021 16:18:33 GMT

I have a sky Q box in the living room with a sky booster upstairs that has been perfect to boost the signal to the sky minibox in the bedroom. It has been set up for quite a few years now but during the last 3 to 4 months the minibox has been playing up. It constantly freezes, crashes & quite often wont even activate. I have been thru all the procedures and checked and double checked the equipment but it persists. There has been nothing wrong with it and nothing has moved until early June. I think the minibox is faulty but I'm not going to spend another 40 minutes on contacting sky to be told to go thru the recommended processes to reboot etc, I've done that 100's of times already. As the equipment is 'rented' I believe that the minibox should be changed as I've become exasperated with the problem. Will sky replace?

Re: SKY Q & Minibox

Laing1 — Wed, 27 Oct 2021 16:34:17 GMT

@casperrn wrote:

I have a sky Q box in the living room with a sky booster upstairs that has been perfect to boost the signal to the sky minibox in the bedroom. It has been set up for quite a few years now but during the last 3 to 4 months the minibox has been playing up. It constantly freezes, crashes & quite often wont even activate. I have been thru all the procedures and checked and double checked the equipment but it persists. There has been nothing wrong with it and nothing has moved until early June. I think the minibox is faulty but I'm not going to spend another 40 minutes on contacting sky to be told to go thru the recommended processes to reboot etc, I've done that 100's of times already. As the equipment is 'rented' I believe that the minibox should be changed as I've become exasperated with the problem. Will sky replace?

@casperrn yes as sky own the equipment then any faulty equipment they have to replace

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SKY Q & Minibox

Re: SKY Q & Minibox