topic Re: Issues after latest Software update in Archive

Issues after latest Software update

davemjj1974 — Thu, 16 Sep 2021 19:07:58 GMT

Hi all,

Just checking in to see if anyone else has had issues since the latest software update was rolled out. I got the latest one, Q170.000.23.00L, earlier today and so far today my box has frozen 4 times! I reset settings on it about 3 hours ago, and it's done it again.

Anyone else having issues? I'm going to keep my eye on it tonight and see if it behaves and may call Sky tomorrow

Re: Issues after latest Software update

pads2 — Thu, 16 Sep 2021 19:37:29 GMT

When I switched on my Sky Q this evening it froze after a few minutes and I had to unplug it. On restarting it lasted about 10 minutes before it froze again. I cannot switch the box off with the controller and will have to unplug it again which I don't like to do.

Re: Issues after latest Software update

Voyager... — Thu, 16 Sep 2021 20:33:49 GMT

As of this morning my minis are unusable. **bleep** Sky. What now.

Re: Issues after latest Software update

Voyager... — Thu, 16 Sep 2021 20:39:54 GMT

My box is going crazy. I've rebooted it 5 times today already and it sounds like it's taking off.

Q was always the most unreliable tech in my house in the last 5 years but now it's on a different scale.

Re: Issues after latest Software update

CyberFriday — Thu, 16 Sep 2021 21:32:31 GMT

@davemjj1974 Unlucky. My 1TB 32B212 box has just updated to Q170 and so far seems ok. I wonder if the issues you describe are linked to specific box type ? What version is your box ?

https://www.sky.com/help/articles/check-which-sky-q-box

Re: Issues after latest Software update

Voyager... — Thu, 16 Sep 2021 21:37:57 GMT

Older Q

32B108

Today out of knowhere it's unusable. Rebooting fixes nothing for more that a few minutes/hours.

Re: Issues after latest Software update

Voyager... — Thu, 16 Sep 2021 22:34:33 GMT

Just watching Question Time in bed on my mini and out of the blue this... for the 10th time today. Usually this only happens every

DCBDD7C6-F885-4C61-BE1E-8142213682AE.jpeg

1-2 months.

Re: Issues after latest Software update

Voyager... — Thu, 16 Sep 2021 22:35:54 GMT

What do you know, my post above doesn't display the screenshot.

Seriously, what the heck Sky!

Re: Issues after latest Software update

best+of+the+best — Fri, 17 Sep 2021 04:08:10 GMT

@Voyager... Like everyone else who posts a screenshot it has to be approved by a moderator first.

Re: Issues after latest Software update

Chrisee — Fri, 17 Sep 2021 04:18:31 GMT

@Voyager... check thst all of your Q boxes are running the same firmware in Settings/System Information as on occasions one misses an update which can ccause instability. If that has happened running the update software will update to the new Q firmware release.

Re: Issues after latest Software update

Voyager... — Fri, 17 Sep 2021 08:13:27 GMT

Just checked and they are all running the same software.

The problem is with the minis. They run for 10-20 mins then lose connectivity and initially the picture starts to pause then I get the blue screen of death. Happens to the wired and wireless minis. I have 3.

I've had Q since launch and it's always been flakey requiring a reboot every month or so. Now it doesn't work for more than a couple of hours.

Calling Sky out.

Re: Issues after latest Software update

Voyager... — Fri, 17 Sep 2021 10:34:33 GMT

Just a spent an hour on the phone with a very helpful sky guy.

We reset the main box and did a few other things. If that doesn't fix it they are going to replace the main box.

As a matter of interest V170 reintroduces WiFi hotspots for non-sky wifi users. Doesn't matter to me because I have the hotspots turned off anyway.

Re: Issues after latest Software update

davemjj1974 — Fri, 17 Sep 2021 11:28:44 GMT

Thanks all for the replies, last night I went on my mini box and got the bluescreen of death after about 30 minutes and the main box had jammed as well. I rebooted both and then left them and just used my Firestick upstairs.

Oddly, came down this morning and the mainbox seemed fine, and still is, so I'm wondering if (like another poster had said) that the minibox hadn't got the update and it maybe jammed because it was updating perhaps????? I don't know I'll be honest but 24 hours later it 'seems' on the face of it to be behaving.

For info, the box I have is the 2Tb Ultra HD (hardware version listed is 32B107.

Will keep you posted

Re: Issues after latest Software update

pads2 — Fri, 17 Sep 2021 17:13:11 GMT

Seems to be working again today😀 there must have been an overnight miracle!

Re: Issues after latest Software update

Voyager... — Fri, 17 Sep 2021 18:43:16 GMT

My system has settled down today....

Re: Issues after latest Software update

davemjj1974 — Sat, 18 Sep 2021 17:35:23 GMT

Oddly, mine was fine yesterday and now it's playing up again for some reason, call to Sky may be on the cards

Re: Issues after latest Software update

Voyager... — Sat, 18 Sep 2021 17:56:11 GMT

Mines been ok since the reset sky told me to do.

Turn main box off

Hold power button

Turn box on and hold until it does a 2 stage software update.

Apparently it's not the same as doing the software update via the settings interface.

You don't lose any settings or

programs.

Re: Issues after latest Software update

davemjj1974 — Sun, 19 Sep 2021 19:19:13 GMT

Thanks Voyager,

Did the same this morning and it 'seems' to have been OK today, although been out for a chunk of it so not used it much but then again it used to lock when I'd not used it so................. keeping my fingers crossed

Re: Issues after latest Software update

Voyager... — Sun, 19 Sep 2021 19:48:07 GMT

Again no problems today.

Re: Issues after latest Software update

Voyager... — Mon, 20 Sep 2021 09:03:22 GMT

Just woken up to the main box sounding like it about to take off. Fans on full blast and the entered system tended useless once again. Calling out sky to get the box replaced.