Sky Q boxes freezing and pixelated;

Andy+Whittle — Wed, 20 Oct 2021 08:16:58 GMT

Hi All.

Hoping you guys can help an inexperienced Sky user, although i've had Sky for many many years.

I'm currently experiencing freezing issues on the Sky Q mini boxes we have in the house.

In total i have 3 mini boxes along with the main box.

The main box appears to be fine, so i'm thinking it;s a wifi problem, in addition we do suffer drop outs in certain rooms with wifi calling. Our property is not large and have no real areas that can cause interference. I have moved the Router to another location in the house to see if this was the case but it's not really changed much.

My daughter yesterday watched a film for around an hour all was okay then it just kept freezing so much so she ended up turning Sky off, i experience it a little on one of the other boxes too but not as bad as my daughters.

Is it possible we have too many devices connected to wifi?, at the time we were running two Sky boxes the others were on stand by, we also have a number of iPhone devices connected.

Hoping someone could give me a little advice what to look for>

Thanks Andy,

Re: Sky Q boxes freezing and pixelated;

dmy24 — Thu, 21 Oct 2021 08:25:15 GMT

Hi there

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Thank you 🙂

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Sky Q boxes freezing and pixelated;

Re: Sky Q boxes freezing and pixelated;