topic Re: I cant watch sky cinema netflix or get any apps on my mini box, any suggestions please. in Archive

I cant watch sky cinema netflix or get any apps on my mini box, any suggestions please.

tonymelv — Tue, 19 Oct 2021 16:31:43 GMT

I cant watch my sky movies or my netflix and any apps on my sky mini box, any suggestions please.

Re: I cant watch sky cinema netflix or get any apps on my mini box, any suggestions please.

nigea99 — Tue, 19 Oct 2021 16:35:00 GMT

hi @tonymelv assuming this is not a brand new install of the mini :

The first thing I suggest is to restart your main SKY Q box :

Use the remote to place it into standby mode

Then remove the power to it (either switch off at mains or remove the power plug)

Wait at least 30s

Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on the mini box.

Re: I cant watch sky cinema netflix or get any apps on my mini box, any suggestions please.

tonymelv — Tue, 19 Oct 2021 16:39:15 GMT

Thanks I've had the system a while but don't always watch the mini box, it's something I've just noticed. I will try what you suggest and let you know thankyou.

Re: I cant watch sky cinema netflix or get any apps on my mini box, any suggestions please.

tonymelv — Tue, 19 Oct 2021 17:23:50 GMT

Tried the suggested tip. But on my q mini box it still says on cinema, apps and netflix sorry not available in so many words. 😞

Re: I cant watch sky cinema netflix or get any apps on my mini box, any suggestions please.

tonymelv — Tue, 19 Oct 2021 17:29:10 GMT

@nigea99

Re: I cant watch sky cinema netflix or get any apps on my mini box, any suggestions please.

nigea99 — Tue, 19 Oct 2021 17:38:03 GMT

hi @tonymelv it is unfortnate that it didn't fix it for you

I am not really an expert with minis so others may be needed to assist.

First of all when you mention Cinema is this trying to download movies rather than trying to watch live channels

Is the message the same for movies as for apps ?

On the mini Go to Network Connection - Network Setup & check the status of Connection to boradband router & connection to Internet - are these both ticked ?

Re: I cant watch sky cinema netflix or get any apps on my mini box, any suggestions please.

tonymelv — Wed, 20 Oct 2021 05:27:15 GMT

Hi @nigea99 thanks, the message is the same on all the items mentioned, and the network settings are all ticked. 🙂