topic Re: UHD free with sky multiroom ? in Archive

UHD free with sky multiroom ?

stublee — Wed, 28 Jul 2021 21:58:53 GMT

Just switched from Sky HD to Sky Q with multiroom - new 1TB main box which supports HDR and I have a HDR/ 4K TV . Subscribed to full entertainment , HD add ons with Sky Sports , BT Sport and Netflix ultimate add on .

Should I get HDR included free as it doesn't appear that I have ?

Re: UHD free with sky multiroom ?

Rhonny — Wed, 28 Jul 2021 22:21:40 GMT

@stublee

You mean UHD? No. You need to take the UHD pack for UHD. And if your box and TV are both HDR compatible then, with the UHD pack, you can watch UHD HDR content where it's available to download or watch.

Re: UHD free with sky multiroom ?

nigea99 — Thu, 29 Jul 2021 06:59:06 GMT

hi @stublee ,

on the current package structure you need the UHD add on to get UHD.

When I switched a few years ago (on SKY entertainment) then the 'mulitscreen pack' did enable UHD but that changed a while ago now and is not available for anyone switching - there may still be a few customers that get UHD that way but they will have not changed packages for some time.

As people take out new packages and migrate to SKY Signature it is actually more obvious & straight forward with the separate UHD add on to enable UHD.

Sometimes. the UHD add on may be free when bundled with other options (which may include Multiscreen) but it does vary depending on other packages and offers at any particular time - but even if bundled for free, it still needs to be added

Re: UHD free with sky multiroom ?

stublee — Thu, 29 Jul 2021 07:07:45 GMT

Thanks for replies . As I already pay for HD what is the extra charge for adding UHD ?

Re: UHD free with sky multiroom ?

Rhonny — Thu, 29 Jul 2021 07:10:59 GMT

@stublee

If you negotiate, you might get out for free. Don't pay full price of about £6.

Re: UHD free with sky multiroom ?

nigea99 — Thu, 29 Jul 2021 07:13:14 GMT

@stublee wrote:
Thanks for replies . As I already pay for HD what is the extra charge for adding UHD ?

I think the current full price for the UHD addon (on top of the HD pack that you have) is £4.

As I say it can be free depending on other bundled packs & contracted term - check online for your upgrades but often best to call and see what they will offer

Re: UHD free with sky multiroom ?

stublee — Thu, 29 Jul 2021 07:15:59 GMT

Thanks .. what is best number to phone ? I've only spoken to retentions before and thought UHD was included in my multiroom package as my son's was when he took out his a few months back

Re: UHD free with sky multiroom ?

nigea99 — Thu, 29 Jul 2021 07:22:18 GMT

@stublee wrote:
Thanks .. what is best number to phone ? I've only spoken to retentions before and thought UHD was included in my multiroom package as my son's was when he took out his a few months back

If you have SKY VIP (as many long standing customers do) then probably best to use the number shown in the MY SKY app under the SKY VIP section - even if not the My SKY app may give the best number

Re: UHD free with sky multiroom ?

stublee — Thu, 29 Jul 2021 07:33:42 GMT

Cheers - yes I am VIP Plat. member

Re: UHD free with sky multiroom ?

Rickj63 — Sun, 05 Sep 2021 09:31:26 GMT

Confused with this uhd think. Despite lack of content I was given 3 months free back in Feb 2021 . I already had multiscreen which I took back in sept 20 when offered at 6 pounds . I have the full TV pack Inc box sets ,sport,cinema etc . After hardly watching any uhd content I rung sky to cancel the uhd as didn't want it to start charging me after my 3 months to be told don't worry you are getting it free now with your multiscreen . This was only back in end April 21 so not long ago . Have sky reversed the policy since then ? Reason I ask is my contract finishes in 2 days now and refuse to pay for both HD (it's 2021!!!!!) And uhd with still poor content .

Re: UHD free with sky multiroom ?

TimmyBGood — Sun, 05 Sep 2021 09:44:22 GMT

@Rickj63

If the baseline subscription is 'Entertainment' or earlier, UHD is unlocked by Multiscreen (not exactly 'free', but included). With 'Signature', UHD requires a standalone subscription supplement, as does HD (previously bundled with Box Sets).

Re: UHD free with sky multiroom ?

Rickj63 — Sun, 05 Sep 2021 09:53:08 GMT

Just checked my description and says signuture ...doesn't mention entertainment .

Re: UHD free with sky multiroom ?

stublee — Sun, 05 Sep 2021 09:54:03 GMT

Hi I have the " signature " pack with multiroom inc. Sky Sports and wanted UHD for football etc. I am a diamond VIP member and phoned them to put my case that I should get UHD for free like it used to be . No problem getting it given for free . Worth a try !

Re: UHD free with sky multiroom ?

TimmyBGood — Sun, 05 Sep 2021 10:23:58 GMT

@stublee wrote:

to put my case that I should get UHD for free like it used to be .

As I said, UHD wasn't 'free' with Multiscreen (and was never described as such) but was factored into the overall pricing.

Re: UHD free with sky multiroom ?

nigea99 — Sun, 05 Sep 2021 10:53:08 GMT

@stublee wrote:
Hi I have the " signature " pack with multiroom inc. Sky Sports and wanted UHD for football etc. I am a diamond VIP member and phoned them to put my case that I should get UHD for free like it used to be . No problem getting it given for free . Worth a try !

As so many people will testify loyality never sways SKY pricing.

What does, is the total package that you take out & renewing fixed term contracts - the more you take out the better the chances that the overall sub will be reduced from 'list' prices.

From time to time they will do offers such as free UHD when you take out Multiscreen but there is no guarantee that the same offer will be available at renewal time but there could well be other offers.

Although I am no good at negotiating I believe the best offers are made when people say they will cancel unless they get a good deal

Re: UHD free with sky multiroom ?

Rickj63 — Sun, 05 Sep 2021 11:10:54 GMT

I've recently learned that a lot of sky advisors need a lot lot more training . You get different answers from each person you speak to ,I was recently in Spain and wanting to add data from my piggybank which just wouldn't work at all .After speaking to 1st advisor he said I couldn't use piggy bank as I had cancelled my BB and they were all linked accounts.

2nd call guy said that was total rubbish they are different standalone accounts .

Fast forward to my negotiation which finishes on Tuesday and I am told I can't keep my discount multiscreen (£7) which runs till Feb 22 if I contract to my new offer @42 full TV package. They want to add multi @@ 11 + uhd @ 6. I already have a contract till Feb . Question is will I get early termination charge now on multiscreen . No doubt will get totally different advice from next advisor. They don't seem to have any discretion to get the deal over the line and keep you !! Crazy.

Re: UHD free with sky multiroom ?

stublee — Sun, 05 Sep 2021 12:24:12 GMT

Think it might also depend on who you get through to on other end of phone ... I use the VIP number (diamond ) and so far have had a helpful person who is willing to negotiate etc. Re UHD ... "Free" in my book means you didn't have to pay for it before with multiroom i.e included where now it is an additional charge . I am with Virgin for broadband where I get a deal of 100mb with TV included ( cheaper to have TV included as well for some reason ! ) Had a chance to compare the 2 and not a lot of difference to be honest , so when my contract is up if I don't get a good deal with SKY will go back to a new customer deal with VM !

Re: UHD free with sky multiroom ?

NickNewark — Sun, 05 Sep 2021 12:29:10 GMT

When I upgraded my Sky Q box to the HDR compatible one, I added multiroom, discounted to £10 a month & UHD subscription for zero.

Re: UHD free with sky multiroom ?

Rickj63 — Sun, 05 Sep 2021 12:44:55 GMT

Similar to me .I jumped ship to virgin BB @@, 19.95 for 100mbs after my 100 credit . It was a nightmare dealing with virgin CS but sky bes to offer was 26 for 50 mbs so a no brainer . I would of stayed with sky BB if they could of done for circa 22 but they weren't interested .

Totally agree with who you speak to but not spoke to anyone who has ANY power to negotiate further than the offer they have sent by post . Daft really as I would stay and sign for 18m if they matched my current multiroom + free uhd which is currently extra 7 . Offer jumps from 39 to 59 by time you add hd + multi+ uhd .

I was happy to pay my 39 + 4 hd and keep my current offer on multi room which runs to feb 22 but apparently I can't keep that and have to start multi afresh .

Only negotiation was to credit back the frankly insulting " admin charge " which like paying for HD is a joke !

Re: UHD free with sky multiroom ?

Rickj63 — Sun, 05 Sep 2021 12:53:20 GMT

What number did you wing for VIP dept ? I spoke with win back team ( joke in there somewhere) who didn't want to win me back !

Interested to know what virgin offered on full TV package