topic Re: upgrade subscription message wgen using catch up in Archive

upgrade subscription message wgen using catch up

Downing10 — Thu, 14 Oct 2021 09:03:04 GMT

i have followed all the online help and i still cant use catch up , it keeps telling me to upgrade but i have the same packafe iv always had , there was no issue before , does snykne know what else to do to sort this out ?

Re: upgrade subscription message wgen using catch up

CP+rice — Thu, 14 Oct 2021 09:49:19 GMT

I Had the same issue yesterday and someone escalated it to Sky for me on here who have contacted me and resolved the issue today. It's a known issue apparently so hopefully, someone will escalate this for you.

Re: upgrade subscription message wgen using catch up

caesarome — Thu, 14 Oct 2021 11:09:17 GMT

@Downing10

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: upgrade subscription message wgen using catch up

dmy24 — Thu, 14 Oct 2021 14:02:12 GMT

Thank you for escalating, a chat request has now been sent 🙂

Re: upgrade subscription message wgen using catch up

helz1982 — Thu, 14 Oct 2021 17:30:32 GMT

My sky q was fitted on Tuesday and I am still unable to download anything from on demand or catch up. It states I need too upgrade. I spoke to 2 sky engineers tha evening who told me how to reset etc and reset the same again tonight yet it is still not working and telling me I need too upgrade.

Re: upgrade subscription message wgen using catch up

Laing1 — Thu, 14 Oct 2021 19:02:49 GMT

@helz1982 wrote:

My sky q was fitted on Tuesday and I am still unable to download anything from on demand or catch up. It states I need too upgrade. I spoke to 2 sky engineers tha evening who told me how to reset etc and reset the same again tonight yet it is still not working and telling me I need too upgrade.

@helz1982 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat

The link below explains how the escalation process works

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: upgrade subscription message wgen using catch up

Al3hg — Thu, 14 Oct 2021 19:55:46 GMT

Evening mein is the same struggling to get it sorted cheers

Re: upgrade subscription message wgen using catch up

caesarome — Thu, 14 Oct 2021 20:36:30 GMT

Your post isn't very clear @Al3hg so are you saying you can't access catchup in SD either ?