topic Re: Network connection keeps going down. Broadband is ok. keep resetting but stays on for less tha in Archive

Network connection keeps going down. Broadband is ok. keep resetting but stays on for less than 1

jussyday — Mon, 11 Oct 2021 14:53:46 GMT

Network connection keeps going down. Broadband is ok. I keep resetting it but it stays on for less than 1 minute. I have skyQ. I have tried to talk to someone at SKY but that is impossible.

Re: Network connection keeps going down. Broadband is ok. keep resetting but stays on for less tha

Daniel0210 — Mon, 11 Oct 2021 14:58:37 GMT

@jussyday I have tried to talk to someone at SKY but that is impossible.

@jussyday What is happening when you ring?

Re: Network connection keeps going down. Broadband is ok. keep resetting but stays on for less tha

jussyday — Mon, 11 Oct 2021 15:54:41 GMT

@Daniel0210

I wish I could get through to someone. Can't get past the live chat

Re: Network connection keeps going down. Broadband is ok. keep resetting but stays on for less tha

Daniel0210 — Mon, 11 Oct 2021 15:58:54 GMT

@jussyday

If you have Sky Mobile or Sky Talk you can ring for free by dialling 150, otherwise you can contact Sky through this link. The ‘Need More Help’ at the bottom of the page will provide a 0333 phone number (UK).
https://www.sky.com/help/home
If you are in Ireland, in the very bottom right corner of the link change the flag to the ROI to obtain the relevant 0818 number.
Stay on the line, don’t hang up if prompted to and if asked reason for call say ‘technical’. Apparently the best times to ring are just after 7am or about 9pm when the lines are sometimes a bit quieter.

Re: Network connection keeps going down. Broadband is ok. keep resetting but stays on for less tha

jussyday — Mon, 11 Oct 2021 16:05:37 GMT

@Daniel0210 thank you. I will try !