topic Re: Product added without my knowledge in Archive

Product added without my knowledge

jodilou — Tue, 01 Mar 2022 19:01:48 GMT

I have noticed today that sky sports has been added to my account but this hasn't been done by myself. I have tried to call numerous times and can't get through.

This needs cancelling with immediate effect and I need an explanation as to how this has happened.

Someone please help me!

My bill is now over 100 pounds!!

Re: Product added without my knowledge

Daniel0210 — Tue, 01 Mar 2022 19:04:01 GMT

@jodilou

Please be aware that you aren’t talking to Sky Customer Services here. This is primarily a forum for customers to help other customers. We obviously can't answer why? You'll need to call Sky I'm afraid. Best times to get through are just after 7am and about 9pm when the lines are quieter.

Re: Product added without my knowledge

jodilou — Tue, 01 Mar 2022 19:30:44 GMT

Hi, yea I did know that, I just saw that someone had posted and an actual sky employer had responded. I'm literally at my wits end but I haven't yet tried calling at 7am...I'll set my alarm! Thank you.

Re: Product added without my knowledge

GD1 — Tue, 01 Mar 2022 19:32:35 GMT

@jodilou The Community Chat team can't do downgrades on accounts so calling would be your best option.

Re: Product added without my knowledge

Daniel0210 — Tue, 01 Mar 2022 19:35:27 GMT

@jodilou

I'd also be thinking about who could have added Sky Sports? Family member / friend / child maybe as a prank or without realising the financial implications.