topic Re: Messaging Service in Archive

Messaging Service

special26 — Wed, 23 Feb 2022 18:53:18 GMT

Contacted Sky via the messaging service yesterday to give notice to cancel BT Sport. Advised someone would be in touch but this has not happened yet. Also followed followed up my request with an e mail and again no response. Given this is a very simple request not sure why I have not had any response yet.

Re: Messaging Service

SKY1992bf — Wed, 23 Feb 2022 18:58:47 GMT

@special26 cancellation is always best done over the phone and is not confirmed until you have email confirmation, Sky don't use email as a general communication method which is probably why you haven't received a response from whichever address you sent it to.

you will need to speak to them eventually has you have to verify your identity as the account holder

Re: Messaging Service

special26 — Wed, 23 Feb 2022 19:01:09 GMT

Is a recorded delivery letter an acceptable method of giving notice to remove products as an alternative to speaking to selling agents?

Re: Messaging Service

SKY1992bf — Wed, 23 Feb 2022 19:05:13 GMT

@special26 You can write and the cancellation will be dated as the letter postmarked date, however you will still need to speak to sky so that they can get verbal confirmation that you are the account holder and want to cancel

Re: Messaging Service

special26 — Wed, 23 Feb 2022 19:11:11 GMT

Sounds like a solicitor or Age Concern might be needed.

Re: Messaging Service

Daniel0210 — Wed, 23 Feb 2022 19:14:50 GMT

@special26

As previously stated the best way is by ringing Sky.

Apparently the lines are sometimes quieter just after 7am or about 9pm so it may be worth trying then (times vary in the ROI). Stay on the line and don’t hang up if you’re prompted to.