topic Re: PACKAGE CHANGE in Archive

PACKAGE CHANGE

NEILTH1968 — Wed, 16 Feb 2022 16:15:59 GMT

Who do you contact by email to change your package , because i am not waiting in a phone queue for 30 minutes every <removed> day!!!!!!!!!!!!!!!

moderator note: bad language.

Re: PACKAGE CHANGE

Daniel0210 — Tue, 15 Feb 2022 16:27:20 GMT

@NEILTH1968 Sky don't communicate via email in these cases as they can't confirm security details etc.

Apparently the lines are sometimes quieter just after 7am or about 9pm so it may be worth trying then (times may vary in ROI). Stay on the line and don’t hang up if you’re prompted to.

Re: PACKAGE CHANGE

SKY1992bf — Tue, 15 Feb 2022 16:29:13 GMT

@NEILTH1968 The wait time message is an indicator only and doesn't necessarily mean you will actually wait that long

Re: PACKAGE CHANGE

TechmanagerMal — Wed, 16 Feb 2022 10:52:25 GMT

@NEILTH1968 wrote:
Who do you contact by email to change your package , because i am not waiting in a phone queue for 30 minutes every bloody day!!!!!!!!!!!!!!!

You are asking customers for help here.
Try the Message Us option here - https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv#contact-leave
It's not just for cancellations.

Re: PACKAGE CHANGE

NEILTH1968 — Wed, 16 Feb 2022 13:42:41 GMT

@TechmanagerMal Doesn't make a blind bit of difference , where it says Contact Us , you can't click on it. There is no way to contact Sky , unless you call them on an 0818 number which they receive payment for. It's just a scam!!!!!!!!!!!

Re: PACKAGE CHANGE

NickNewark — Wed, 16 Feb 2022 14:12:47 GMT

Call from 150 if you have a Sky landline.

Re: PACKAGE CHANGE

NEILTH1968 — Wed, 16 Feb 2022 14:30:55 GMT

Don't have a Sky landline , got through on Facebook messenger , my butt is getting numb waiting for one of the fantastic customer loyalty team employed by Sky to reply to me!!!!!!!!!!!!!!!!!!

Re: PACKAGE CHANGE

NickNewark — Wed, 16 Feb 2022 14:40:45 GMT

Good luck! Hope you get sorted. I've never had any issues using live chat, I don't use Facebook personally.

Re: PACKAGE CHANGE

NEILTH1968 — Wed, 16 Feb 2022 15:09:04 GMT

Still waiting , only been here 55 minutes

Re: PACKAGE CHANGE

TechmanagerMal — Thu, 17 Feb 2022 08:02:46 GMT

@NEILTH1968 wrote:
@TechmanagerMal Doesn't make a blind bit of difference , where it says Contact Us , you can't click on it. There is no way to contact Sky , unless you call them on an 0818 number which they receive payment for. It's just a scam!!!!!!!!!!!

Sorry, I didn't realise you were in the ROI, as you found there is no messenger option for you but I am sure others have successfully used the number given?