topic Re: Change of address in Archive

Change of address

Beccas88 — Tue, 15 Feb 2022 17:00:46 GMT

I am trying to change my billing address on my account so I can try apply for a mobile as I don't currently have tv anymore with yourselves but it won't let me unless I try booking a home move which I don't need.

Re: Change of address

SKY1992bf — Tue, 15 Feb 2022 17:03:32 GMT

@Beccas88 You can't have different supply and billing addresses if that's want you are trying to achieve

Re: Change of address

Beccas88 — Tue, 15 Feb 2022 17:06:20 GMT

I moved house last year into a property that already has sky so it won't be different for that I just need the address correcting to apply for the phone so it comes to the correct address.

Re: Change of address

GD1 — Tue, 15 Feb 2022 17:06:39 GMT

@Beccas88 Did you move after you left Sky? If so they will still have your old address and you will need to either sign up at your new address with a different email account or unlink yhe email address from your old account.

https://www.sky.com/myaccount/my-details/sky-id/edit-unlink

If this link doesn't work for you then try it yourself by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Re: Change of address

GD1 — Tue, 15 Feb 2022 17:08:18 GMT

@Beccas88 Did you not do a home move at that time? Did you even tell Sky you moved?

Re: Change of address

Beccas88 — Tue, 15 Feb 2022 17:11:58 GMT

No I didn't need a home move due to the property already having sky and yes sky are aware as I have had a refund off them from when I moved.

Re: Change of address

GD1 — Tue, 15 Feb 2022 17:13:57 GMT

@Beccas88 You will need to call them then to update your address.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.