topic Re: Over paid in Archive

Over paid

Bec+James — Mon, 31 Jan 2022 13:12:13 GMT

I missed a payment, so paid directly. The money then came out my account again, so I've paid twice. I need the money back ASAP to

pay bills. This has caused me so much trouble. How do I get the money back?

Re: Over paid

GD1 — Mon, 31 Jan 2022 13:16:53 GMT

@Bec+James Unless Sky ask you to make a payment you should never do this when you have a direct debit setup.

You will need to call Sky to get a refund.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Over paid

Daniel0210 — Mon, 31 Jan 2022 13:19:05 GMT

@Bec+James
I think this is something the Community Escalation Team can help you with so I have escalated your post to Sky who may get in touch with you later or maybe tomorrow.

Look out for an email and also a blue speech bubble on the bottom of this forum page. Once the blue chat bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss the opportunity. I suggest that you make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Over paid

Mr+Flibbles+86 — Mon, 31 Jan 2022 13:41:24 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Over paid

Greenfingers001 — Tue, 01 Feb 2022 10:55:06 GMT

Update:

Spoke with @Bec+James and refund processed, thanks again for the escalation 🙂

Re: Over paid

Bec+James — Fri, 11 Feb 2022 08:03:15 GMT

Still no refund - any updates? 🙂

Re: Over paid

Daniel0210 — Fri, 11 Feb 2022 08:08:30 GMT

@Bec+James
I’ve escalated your post to Sky again and they may get in touch with you about this issue and be able to chase it up.

As before look out for an email and also a blue speech bubble on the bottom of your forum page. Once the blue chat bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss the opportunity. Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Over paid

dmy24 — Fri, 11 Feb 2022 09:32:32 GMT

Thank you for escalating, a chat request has now been sent 🙂

Re: Over paid

Lisa-P1987 — Sun, 13 Feb 2022 18:16:02 GMT

Update - Spoken to the customer, we broke down the billing for Jan and Feb and have resolved the query. Thanks 🙂