topic Re: For the last few days I can receive emails but not send from any device in Archive

For the last few days I can receive emails but not send from any device

DaveBobby — Tue, 01 Feb 2022 12:39:11 GMT

I have tried laptop, phone, computer and ipad but cannot send any emails. I am using outlook

Re: For the last few days I can receive emails but not send from any device

caesarome — Tue, 01 Feb 2022 12:53:53 GMT

All you should need to do is to generate a 16 digit password and use that instead of the usual password it uses, you can you can generate the 16 digit password here:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: For the last few days I can receive emails but not send from any device

DaveBobby — Tue, 01 Feb 2022 12:59:05 GMT

That doesnt work for me. I have an old ntlworld email address and use through outlook. I posted this question as evertime I try and search for a solution it says contact your internet provider. that is sky

Re: For the last few days I can receive emails but not send from any device

jayach — Tue, 01 Feb 2022 13:17:58 GMT

@DaveBobby wrote:
That doesnt work for me. I have an old ntlworld email address and use through outlook. I posted this question as evertime I try and search for a solution it says contact your internet provider. that is sky

If you are using an ntlworld address, the problem will be nothing to do with Sky.

Have you tried to access the account on webmail?

Edit:

Oops, slightly misread your post/heading. What settings are you using for the SMTP server?

Re: For the last few days I can receive emails but not send from any device

twilight+princess — Tue, 01 Feb 2022 13:18:11 GMT

If you're no longer a Virginmedia customer (who have the NTLWorld email) then the email address will have been deleted after 30 days. Some ex-users have found their email account works for much longer but eventually it will be deleted.

Re: For the last few days I can receive emails but not send from any device

jayach — Tue, 01 Feb 2022 15:04:48 GMT

@twilight+princess wrote:
If you're no longer a Virginmedia customer (who have the NTLWorld email) then the email address will have been deleted after 30 days. Some ex-users have found their email account works for much longer but eventually it will be deleted.

I had thought of that, but the OP says they are still recieving emails. just not sending.

Re: For the last few days I can receive emails but not send from any device

caesarome — Tue, 01 Feb 2022 15:44:22 GMT

@DaveBobby wrote:

That doesnt work for me. I have an old ntlworld email address and use through outlook.

You didn't mention this in your opening post so what is happening when you try to sent an email, an error messages and if so what does it say ?

Re: For the last few days I can receive emails but not send from any device

DaveBobby — Tue, 01 Feb 2022 16:25:24 GMT

Error message says "cannot connect to server" and the Imap is "live.com"

Re: For the last few days I can receive emails but not send from any device

caesarome — Tue, 01 Feb 2022 17:50:04 GMT

It could be your sending server is incorrect as live.com doesn't appear to be correct to me so I would suggest looking into this to see if you can find the correct one.

Re: For the last few days I can receive emails but not send from any device

twilight+princess — Tue, 01 Feb 2022 17:53:29 GMT

Live.com would be for Microsoft accounts not virginmedia/ntlworld.

The server should be:

smtp.virginmedia.com

Port 465

SSL yes/on

Re: For the last few days I can receive emails but not send from any device

twilight+princess — Tue, 01 Feb 2022 18:01:45 GMT

@jayach It may be that receiving will remain working but sending stops working.

Re: For the last few days I can receive emails but not send from any device

jayach — Tue, 01 Feb 2022 18:44:53 GMT

@twilight+princess wrote:
@jayach It may be that receiving will remain working but sending stops working.

Unlikely, if the account has been deleted.

@twilight+princess wrote:
Live.com would be for Microsoft accounts not virginmedia/ntlworld.
The server should be:
smtp.virginmedia.com
Port 465
SSL yes/on

I would say the correct setting is:

Server: smtp.ntlworld.com
Port: 465
Security: SSL/TLS
Username: Your full email address
Password: Your password

But either server should work.

@DaveBobby wrote:
Error message says "cannot connect to server" and the Imap is "live.com"

The IMAP server is for receiving emails, it's the SMTP server for sending them.

And as @twilight+princess says if you are using that server it must be a Microsoft address.

@DaveBobby How long have you been using the ntlworld email address whilst on Sky?

Re: For the last few days I can receive emails but not send from any device

twilight+princess — Tue, 01 Feb 2022 19:09:51 GMT

@jayach If the account is in the process of being deleted then some parts may work while others won't.

The old NTL servers were discontinued, Virginmedia recommend the settings I posted especially if a user wants to access their email when not on the VM network.

I've been an ntlworld user for decades - from the old cable & wireless days through to Virginmedia.

Re: For the last few days I can receive emails but not send from any device

jayach — Tue, 01 Feb 2022 19:17:34 GMT

@twilight+princess wrote:
The old NTL servers were discontinued, Virginmedia recommend the settings I posted especially if a user wants to access their email when not on the VM network..

It's still up and answering pings, doesn't mean it's actually working I suppose.

C:\Users\Jayach>ping smtp.ntlworld.com

Pinging mail-ntlworld-com.tb.ukmail.iss.as9143.net [212.54.56.52] with 32 bytes of data:
Reply from 212.54.56.52: bytes=32 time=30ms TTL=243
Reply from 212.54.56.52: bytes=32 time=29ms TTL=243
Reply from 212.54.56.52: bytes=32 time=34ms TTL=243
Reply from 212.54.56.52: bytes=32 time=29ms TTL=243

Ping statistics for 212.54.56.52:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 34ms, Average = 30ms

C:\Users\Jayach>ping smtp.virginmedia.com

Pinging mail-virginmedia-com.tb.ukmail.iss.as9143.net [212.54.56.51] with 32 bytes of data:
Reply from 212.54.56.51: bytes=32 time=46ms TTL=245
Reply from 212.54.56.51: bytes=32 time=28ms TTL=245
Reply from 212.54.56.51: bytes=32 time=39ms TTL=245
Reply from 212.54.56.51: bytes=32 time=30ms TTL=245

Ping statistics for 212.54.56.51:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 46ms, Average = 35ms

Re: For the last few days I can receive emails but not send from any device

DaveBobby — Tue, 01 Feb 2022 19:20:43 GMT

I appreciate the offers of help but I thought it obvious I have a sky account otherwise I wouldnt ask here. Yes originally I was NTL and then Virginmedia but when I set up with sky I simply retained the email address through sky but on outlook

Re: For the last few days I can receive emails but not send from any device

caesarome — Tue, 01 Feb 2022 20:20:44 GMT

You might have a Sky account and a Sky email address but your question isn't related to Sky at all which wasn't very clear from your opening post. Having said that have you tried using the servers that @jayach has posted above ?

Re: For the last few days I can receive emails but not send from any device

jayach — Tue, 01 Feb 2022 20:56:31 GMT

@DaveBobby wrote:
I appreciate the offers of help but I thought it obvious I have a sky account otherwise I wouldnt ask here. Yes originally I was NTL and then Virginmedia but when I set up with sky I simply retained the email address through sky but on outlook

You didn't anwer the question as to how long you have been using it on Sky?

@jayach wrote:
@DaveBobby How long have you been using the ntlworld email address whilst on Sky?

You also haven't told us your SMTP settings.

@jayach wrote:
Oops, slightly misread your post/heading. What settings are you using for the SMTP server?

Whatever your problems are, they have nothing to do with Sky, however if you give us some information as requested we can solve them for you.

Edit: Unless it's been deleted, as suggested by @twilight+princess , then there is nothing that can be done.

Can you access it here: https://my.virginmedia.com/my-apps/email/mailbox , if so that would suggest that it's still active,

Re: For the last few days I can receive emails but not send from any device

DaveBobby — Wed, 02 Feb 2022 07:10:31 GMT

Apologies where I have not provided enough information but I am not that computer literate. I tried sending again this morning and this message came up. At least I now have something to look into. It does appear that the email is through virginmedia and they are updating their spam and abuse system

Re: For the last few days I can receive emails but not send from any device

Mark39 — Wed, 02 Feb 2022 07:54:34 GMT

@DaveBobby your picture can't be shown I'm afraid as it shows details of your inbox including e,ail addresses. Perhaps,you can post just the error message box.

Re: For the last few days I can receive emails but not send from any device

jayach — Wed, 02 Feb 2022 13:05:20 GMT

@DaveBobby wrote:
Apologies where I have not provided enough information but I am not that computer literate. I tried sending again this morning and this message came up. At least I now have something to look into. It does appear that the email is through virginmedia and they are updating their spam and abuse system

If that is the case, trying to send from an different network would probably come under that catagory.

However usually if the access is authenticated (i.e. using the correct port, SSL and username and password) it should pass. Sorry if that is a bit technical, but it's par for the game.

Edit: Have you tried to see if you can login and send from here yet?

https://my.virginmedia.com/my-apps/email/mailbox