topic Re: Sky Q Box Issue in Archive

Sky Q Box Issue

Shapauc — Sun, 01 Aug 2021 19:45:21 GMT

I am having issues with my sky q box and think it might need replacing. It is showing on the planner that it's recording but there is no red light, then when you check the recorded programmes it states failed due to technical fault with no further details. It is also not allowing us to pause or rewind whilst watching TV. When trying to watch anything that has recorded previously to this issue the recording stops and starts constantly. How the box hasn't gone out the window is a miracle

Re: Sky Q Box Issue

GD1 — Sun, 01 Aug 2021 19:55:09 GMT

@Shapauc Firstly you should be aware any damage caused by you would be chargeable, so throwing eletrical equipment around is never a good idea.

Have you tried a reboot of the box? Turn off at the wall for 30 seconds, then turn back on, if the issue is still present then you'll need to call Sky to take alook at the box, it can't be arranged through a public forum.

Re: Sky Q Box Issue

Shapauc — Sun, 01 Aug 2021 20:10:27 GMT

@GD1 I was joking about throwing it! Yes have tried a reboot four times

Re: Sky Q Box Issue

Shapauc — Wed, 04 Aug 2021 17:12:37 GMT

I did the hard drive as suggested and am still having issued with the main box. I think it actually needs replacing as this is the second time this has happened and its still not resolved . I have now lost all recordings and still have the same issue

Re: Sky Q Box Issue

Shapauc — Wed, 04 Aug 2021 17:15:24 GMT

@dmy24 can you help?

Re: Sky Q Box Issue

fizzdisco — Wed, 04 Aug 2021 17:19:45 GMT

@Shapauc

Ring Sky and get the box replaced. That's your easiest option.

Re: Sky Q Box Issue

GD1 — Wed, 04 Aug 2021 17:20:13 GMT

@Shapauc You'll need to call Sky if the box is faulty, there would be very little the forum can do.

Re: Sky Q Box Issue

Lisa-P1987 — Wed, 04 Aug 2021 17:31:19 GMT

Hi there @Shapauc I will escalate this to our community chat for you. Please look out for an email or blue chat bubble.
We look forward to speaking to you.

Re: Sky Q Box Issue

Lisa-P1987 — Sat, 07 Aug 2021 12:41:56 GMT

Update - After a few checks and troubleshooting, we have booked a service call for this issue 🙂