topic Q box will not turn on in Archive

Q box will not turn on

LynneyH — Fri, 06 Aug 2021 20:28:38 GMT

I have to reboot my sky at least 3 times a night as it either goes off or freezes

now tonight when I turn it on the blue light comes on the middle of the Q box but I cannot get a green light on the right of Q box, it is red then after about 3 minutes goes amber and stays amber

It says on the TV 'check cable connections and equipment settings'

all cables checked non are loose

can anyone help please

Re: Q box will not turn on

GD1 — Fri, 06 Aug 2021 20:31:02 GMT

@LynneyH If you follow these steps, when you get to the end click need more help https://www.sky.com/help/articles/sky-q-box-wont-turn-on-v2#get-in-touch

Re: Q box will not turn on

LynneyH — Fri, 06 Aug 2021 20:44:36 GMT

Many thanks. The light is green now and I can hear the tv but the phrase weak or no signal check cable connection and equipment settings is on the screen

the remote works as I did the check but I cannot change volume or channel using any of the remote buttons it's stuck on a sky channel any other ideas please?

Re: Q box will not turn on

Chrisee — Sat, 07 Aug 2021 05:55:14 GMT

@LynneyH if the remote does not operate the TV it sounds like it needs reprigramming which you can do by pressing 1 & 3 together and following the onscreen instructions.