Sky Q mini box freezing

b3rt14 — Fri, 06 Aug 2021 19:04:59 GMT

My sky q mini box worked perfectly for the first 3 weeks and now all it does is freeze when I'm watching anything. Nothing has changed but the signal upstairs is terrible.
I've rebooted it etc. I would rather cancel than pay for nothing.

And so annoying not having the itv hub app in apps like iPlayer it's better then catch up!

Re: Sky Q mini box freezing

oldfella — Fri, 06 Aug 2021 19:10:33 GMT

@b3rt14 wrote:

My sky q mini box worked perfectly for the first 3 weeks and now all it does is freeze when I'm watching anything. Nothing has changed but the signal upstairs is terrible.
I've rebooted it etc. I would rather cancel than pay for nothing.

And so annoying not having the itv hub app in apps like iPlayer it's better then catch up!

Hi @b3rt14

With most minis issues it's always best to first reboot the main Q box and wait until this is back up and fully running before rebooting the mini.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led).
note: some features may take up to 5 minutes to return.

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Sky Q mini box freezing

Re: Sky Q mini box freezing