topic Re: Replacement Sky Q box - Netlfix and Prime not working in Archive

Replacement Sky Q box - Netlfix and Prime not working

TML77 — Fri, 06 Aug 2021 11:42:51 GMT

I received a replacement Sky Q box as the old one was having wifi problems.

I have the new one set up and wifi is working fine, Sky TV is working fine but the internet is not working on the tv/I cant access Netflix, YouTube or Amazon Prime.

Could you advise?

Thank you

Re: Replacement Sky Q box - Netlfix and Prime not working

GD1 — Fri, 06 Aug 2021 11:47:34 GMT

@TML77 If the issue is with your TV have you reset the wifi connection to pick up your new Sky Hub?

It's not a Sky issue but rather a user issue, that user needs to check their TV manual to add the new wifi details to it.

Re: Replacement Sky Q box - Netlfix and Prime not working

nigea99 — Fri, 06 Aug 2021 12:01:25 GMT

hi @TML77 when you say can't access Netflix etc. is that you are having problems when using the apps or that you can't find the apps ?

Re: Replacement Sky Q box - Netlfix and Prime not working

TML77 — Fri, 06 Aug 2021 14:25:58 GMT

Hi, the Apps are there but when I open them they say Connectivity issues.

Thank you

Re: Replacement Sky Q box - Netlfix and Prime not working

TML77 — Fri, 06 Aug 2021 14:42:39 GMT

Thank you. That was the issue!! Very happy 🙂